Description

POSITION SUMMARY:

Assist clinical team members by performing a variety of duties for patients within the patient focused care system and under the direction/supervision of a registered nurse.

­POSITION EDUCATION/QUALIFICATIONS:

• Graduate from an accredited C.N.A 
• Current CNA certification required.
• Current BLS/CPR certification required.
• Willingness to be crossed trained to other areas.
• Must be able to be sensitive to cultural and bilingual issues.
• Good written and verbal communication skills required.
• Ability to read, write and speak English required
• Ability to communicate clearly and concisely with all levels of nursing, administration, and physicians
• Prefer hospital experience

JOB KNOWLEDGE/EXPERIENCE­:

• One (1) year continuous experience preferred.
• Exhibits tact, enthusiasm, and patience.
• Must be sensitive to cultural and bilingual issues.
• Exhibits tact, enthusiasm, and patience.
• Must have excellent customer service skills.
• High degree of competency/experience in general.
• Requires good communication and organizational skills.
• Requires reasoning ability and good independent judgment.

POSITION RESPONSIBILITIES:

• Promotes the facility mission, vision and values by effectively communicating them to others.
• Considers mission, vision and values in developing services, standards and practices
  • Ensure that care is delivered to each patient in accordance with their scope of practice.
  • Takes vital signs and is able to recognize abnormal values and report to licensed staff in a timely manner.
  • Supports and promotes excellence in customer/guest relations.
  • Assists all patients, family members/significant others, physicians, visitors and employees in a friendly manner
  • Introduces self and uses caring, thoughtful words either in person or on the telephone.            
  • Demonstrates ethical and appropriate behavior for clinical environment to include, but not limited to, dignity, patient’s rights and privacy, and the maintenance of confidentiality of patient information.
  • Demonstrates caring. If unable to assist an individual in needs, offers to find someone who can.
  • Demonstrates proper telephone etiquette. If transferring a telephone call, announces the caller and briefly explains the situation before ending the transfer.
  • Always makes eye contact when speaking with patients, family member or significant others, visitors, employees, etc.
  • Knocks before entering a room or office.
  • Addresses all individuals courteously.
  • Keeps voice down; does not shout or use improper language.
  • Responds to all inquiries promptly and courteously.
  • Works together in the spirit of teamwork.
  • Shares information so that the people who need to be aware of the facts are informed.
  • Uses resources in an efficient and cost effective manner.
  • Performs other duties as assigned

CUSTOMER SERVICE:

Provides excellent customer service to all DHR customers. All employees are required to attend the DHR C.A.R.E. program which outlines the Customer Service Principles including: First Impressions, Communication, Hospitality, Teamwork, Professionalism, Service Recovery and the Golden Rule. All employees are expected to practice theses principles at all times.

LINES OF RESPONSIBILITY:

Director…..Supervisor…..Charge Nurse…..RN…..CNA