Lead Medical Office Specialist - Neurology - Medpoint

DHR Health Clinics Edinburg, Texas


Position at Renaissance Medical Foundation

Full-Time - Days
DHR Health


Perform selected administrative/clerical duties that assist in the delivery of overall patient care and customer satisfaction under the direction of the office manager.



  • High School/GED preferred
  • Three (3) years of supervisory experience in a medical practice
  • Excellent customer service skills.
  • Ability to work with patients in a busy practice
  • Computer skills required with knowledge of Microsoft Office suite, Internet, and practice mgmt software
  • Good written and verbal communication skills required
  • Requires reasoning ability, good independent judgment and organizational skills
  • Must project a professional image and be able to work with frequent interruptions
  • Bilingual – English/Spanish – required



  • Three (3) years experience in a physician office is most desirable
  • Strong knowledge of medical terminology, in house procedures, and overall office procedures
  • Excellent interpersonal skills and must be able to be sensitive to cultural and bilingual issues
  • Organizational skills are necessary
  • Previous EMR experience preferred.


  • Monitor scheduling of patients to ensure smooth workflow with physicians/providers in the clinic on a daily basis
  • Greet patients and visitors; be courteous, polite and helpful to the public, patients and clients at all times when representing the practice, providing excellent customer service
  • Monitor scheduling of MOS staff to ensure smooth workflow with patients and physicians/providers in the clinic on a daily basis, making the best use of clinic and provider time.
  • Monitor patient clinic flow daily keeping MOS’s on task to ensure patient satisfaction
  • Ensure supplies are ordered
  • Respect and maintain privacy and dignity of patients; assure confidentiality at all times
  • Route faxes/scanned documents that come to the fax machine/computer to the appropriate account in the EMR or patient chart as needed
  • Schedule, reschedule, confirm, or cancel patient appointments as needed
  • Request medical records from referring MD’s as needed
  • Call patients who were “no shows” or who cancelled their appointments to reschedule, as needed
  • Flexibility to work different work schedules and locations as needed by MD
  • Monitor schedule of physicians and practitioners making sure patients are notified appropriately
  • Serves as a daily resource for all questions from providers and management staff.
  • Appropriately monitors and verify benefits on all accounts requiring referrals on a daily basis
  • Handles calls and questions from patients, physicians, ins. carriers and ancillary providers with questions concerning referrals
  • Ensures referral/pre-authorization/pre-certification requirements have been met in a timely manner
  • Verifies that the appropriate insurance carrier is assigned to the account and notes changes for reception staff for correction
  • Reviews physician order for appropriate patient status (Inpatient/Outpatient) before verifying coverage for procedure for insurance purposes
  • Enter appropriate notes in the patient accounting system by documenting clearly and concisely all patient benefit information
  • Acquires prior authorizations for medications with insurance carriers and pharmacies for clinic patients
  • Uses knowledge of procedures to review and coordinate the correct diagnosis with procedures for each patient referral received
  • Faxing of auths to ins. carriers, pharmacies and MD offices, etc. to ensure continuation of care to other services for clinic patients
  • Medical records release of information for patients as needed
  • Report any/all equipment failures to the Office Manager
  • Other duties as assigned