Description

Full-Time - Days
DHR Health

POSITION SUMMARY:

Perform selected administrative/clerical duties that assist in the delivery of overall patient care and customer satisfaction under the direction of the office manager.

POSITION EDUCATION/QUALIFICATIONS:

• High School/GED preferred
• Three (3) years of supervisory experience in a medical practice
• Excellent customer service skills.
• Ability to work with patients in a busy practice
• Computer skills required with knowledge of Microsoft Office suite, Internet, and practice mgmt software
• Good written and verbal communication skills required
• Requires reasoning ability, good independent judgment and organizational skills
• Must project a professional image and be able to work with frequent interruptions
• Bilingual – English/Spanish – required

JOB KNOWLEDGE/EXPERIENCE­:

• Three (3) years experience in a physician office is most desirable
• Strong knowledge of medical terminology, in house procedures, and overall office procedures
• Excellent interpersonal skills and must be able to be sensitive to cultural and bilingual issues
• Organizational skills are necessary
• Previous EMR experience preferred.

POSITION RESPONSIBILITES:

• Monitor scheduling of patients to ensure smooth workflow with physicians/providers in the clinic on a daily basis
• Greet patients and visitors; be courteous, polite and helpful to the public, patients and clients at all times when representing the practice, providing excellent customer service
• Monitor scheduling of MOS staff to ensure smooth workflow with patients and physicians/providers in the clinic on a daily basis, making the best use of clinic and provider time.
• Monitor patient clinic flow daily keeping MOS’s on task to ensure patient satisfaction
• Ensure supplies are ordered
• Respect and maintain privacy and dignity of patients; assure confidentiality at all times
• Route faxes/scanned documents that come to the fax machine/computer to the appropriate account in the EMR or patient chart as needed
• Schedule, reschedule, confirm, or cancel patient appointments as needed
• Request medical records from referring MD’s as needed
• Call patients who were “no shows” or who cancelled their appointments to reschedule, as needed
• Flexibility to work different work schedules and locations as needed by MD
• Monitor schedule of physicians and practitioners making sure patients are notified appropriately
• Serves as a daily resource for all questions from providers and management staff.
• Appropriately monitors and verify benefits on all accounts requiring referrals on a daily basis
• Handles calls and questions from patients, physicians, ins. carriers and ancillary providers with questions concerning referrals
• Ensures referral/pre-authorization/pre-certification requirements have been met in a timely manner
• Verifies that the appropriate insurance carrier is assigned to the account and notes changes for reception staff for correction
• Reviews physician order for appropriate patient status (Inpatient/Outpatient) before verifying coverage for procedure for insurance purposes
• Enter appropriate notes in the patient accounting system by documenting clearly and concisely all patient benefit information
• Acquires prior authorizations for medications with insurance carriers and pharmacies for clinic patients
• Uses knowledge of procedures to review and coordinate the correct diagnosis with procedures for each patient referral received
• Faxing of auths to ins. carriers, pharmacies and MD offices, etc. to ensure continuation of care to other services for clinic patients
• Medical records release of information for patients as needed
• Report any/all equipment failures to the Office Manager
• Other duties as assigned