IT Services Hardware Tech-In Office
Description
**Please Note--This position is located in our Tampa, FL office. This is NOT a remote role**
DEX Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. Vendor agnostic providing the best document handling solutions in the industry with no dependency on a single manufacturer. DEX Imaging is a leader in information technology and a manufacturer of associated electronic document handling reporting devices.
We are looking for an Entry-Level, IT Services Hardware Tech (Working Full Time, in Office) to act as a hardware setup resource for internal users, as well as work with several vendors from Dex’s managed IT services. They respond to incoming requests for IT support and resolve network, hardware and software issues with computers. They also perform technical maintenance and software installations and updates.
DEX JOB DESCRIPTION | |||
Job Title | Hardware Technician | Job grade | |
Job Department | IT | Job Sub - Department | IT Support |
Job Code | HT | Effective Date | 02/14/2025 |
JOB SUMMARY | |||
We are seeking an entry-level full-time, in-office IT Services Hardware Technician to support internal users and collaborate with members of DEX Internal IT Services. The technician will respond to IT support requests preparing, prepping and shipping hardware. Responsibilities include applying images to acquired hardware, performing directed maintenance of device images including software installations, and updates. Key duties involve checking in shipments, deploying images to hardware, monitoring shipping needs, processing hardware for recycling, and coordinating with IT Services General Technicians for shipping. The role also includes assisting with hardware setup for new hires, and collecting hardware from terminated employees, preparing damaged hardware for pickup, cleaning hardware for inventory, and connecting hardware for remote workers. | |||
ESSENTIAL DUTIES AND RESPONSIBILITIES · Installing company image on new/old hardware regularly as needed. · Troubleshoot and repair hardware issues. · Conduct routine maintenance and system upgrades to optimize performance as needed. · Manage hardware inventory and ensure required hardware is readily available. · Manage shipments of hardware assets in need of deployment. · Track, route, and escalate unresolved issues to Manager. · Create and Manage Key Card Badges for employee credentials as needed. · Wipe and decommission old devices as needed. · Assist IT Team with any internal hardware concerns as needed. · Lifting & delivering packaged hardware assets to the shipping warehouse as needed. · Walking between campus buildings daily to assist employees and complete necessary job duties. · Lifting up to 50lbs occasionally. | |||
MANAGEMENT AND SUPERVISORY RESPONSIBILITY | |||
· Typically reports to: Helpdesk Manager · Job is not directly responsible for managing other employees | |||
JOB QUALIFICATIONS/SKILL REQUIREMENTS | |||
· Strong verbal and written communication skills · Excellent customer service experience · Very strong documentation · Keen diagnostics and problem-solving abilities · Positive and professional team interactions · Proficient in Microsoft based operating systems with emphasis on Windows 7 and Windows 10 | |||
| | |||
· High School diploma required, technical school or 2 plus years of IT helpdesk experience · CompTIA A+ Certification or equivalent experience preferred. · Knowledge of Windows 11, Mac OS X, Google Collaboration Apps and Office 365. · Knowledge of Mac and PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android). · Strong customer service and troubleshooting skills. · Ability to communicate technical information, both verbal and written to a wide range of end- users. · Good understanding of computer systems, mobile devices, and other tech products. · Ability to diagnose and resolve basic technical issues. · Experience with desktop security products. | |||
WORKING CONDITIONS | |||
· Regular business hours, some additional hours may be required · Travel requirements: Domestic: Up to 0% · Climate controlled office environment during normal business hours | |||
PHYSICAL REQUIREMENTS | |||
Sitting | Up to 7 hour(s) a day | Lifting | Up to .5 hour(s) a day, up to 50lbs max. ^ |
Walking | Up to 2 hour(s) a day | Pushing/ Pulling | Up to .5 hour(s) a day, up to 50lbs max. ^ |
Standing | Up to 4 hour(s) a day | Climbing | Up to .5 hour(s) a day |
Bending/ Squatting/Stooping | Up to 1 hour(s) a day | Stairs | Up to .5 hour(s) a day |
Reaching | Up to 2 hour(s) a day | Ladder | Will not apply generally |
Balancing | Will not apply generally | Step stool | Will not apply generally |
Twisting | Up to 1 hour(s) a day | Excessive heat exposure | Will not apply generally |
Crawling | Will not apply generally | Excessive cold exposure | Will not apply generally |
Hands in water | Will not apply generally | Dust exposure | Will not apply generally |
Kneeling | Up to 1 hour(s) a day | Lound noise exposure | Will not apply generally |
Data Entry/Typing | Up to 4 hour(s) a day | Humidity exposure | Will not apply generally |
Unusual hearting or vison demands: None Specified | |||
^Other physical demands or notes: Employees should not attempt to lift pull or push a load excess of 50lbs without assistance. Care should always be taken when lifting, punching, or pulling in an awkward position. | |||
DISCLAIMER
The preceding job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this job. It is not designed o contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be requires by employees in the job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations made to enable individual with disabilities to perform essential functions.
This job description does not imply or cannot be considered as a part of an employment contract. DEX Imaging as an Equal Opportunity Employer.