Customer Service Representative

Customer Service Charlotte, North Carolina


Description

Dex Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. We provide the best document handling solutions in the industry with no dependency on a single manufacturer. Dex Imaging is a leader in information technology and a manufacturer of associated electronic document handling reporting devices.

We are looking for a Customer Service Representative (CSR) to coordinate and participate in the installation and onboarding set up. Also provide solutions for various technological devices while overseeing the customer database. The Customer Service Representative should be organized, able to multitask with ease, and have strong attention to detail.

This position will travel to the customer’s site for technical help, clean driving record is a must. We pay mileage for site travel.

Duties and Responsibilities

  • Contact with customers via phone or email.
  • Coordinate installs from appointment setting, onboarding, software implementation, paperwork, and post install maintenance.
  • Process and organize paperwork for orders, removals, cancellations, and pickup requests.
  • Works closely with administrative, sales, and supply departments.
  • Obtain meters from printer devices.
  • Install necessary software for meter and auto toner replenishment program.
  • Ensure proper customer inventory.
  • Perform customer reviews.

Experience and Qualifications

  • High school diploma required.
  • Experience with Microsoft Office Suite
  • Customer service experience via email and phone.
  • Technical knowledge of computer software, printer installation is a plus
  • Strong communication skills both verbal and written.
  • Attention to detail, data entry accuracy, and excellent organizational skills.
  • Ability to multitask and work under pressure.
  • Able to work independently and as a productive team member.
  • Professional and positive outlook.
  • Clean driving record.

Dex Benefits

  • Paid time off after 90 days
  • Medical, Dental, Vision, and 401K eligibility after 60 days
  • Profit sharing after 1 year