MITS Technical Account Manager
Description
ATTENTION:
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Are you ready for that next opportunity!!
At DEX, we are preparing for our journey into Managed IT/Cybersecurity Services, and we are excited to be building a new line of business to support our customers’ broader IT needs. Our core business of managing customer print and copy needs will become exponentially stronger with this new line of business.
Of course, a lot goes into making that one goal a reality. We begin with respect for people. We value our customers. Without them, we could not sustain a successful business. We also value our employees and their expertise. We call them DEXPERTs. And, we value innovation. It is the thing that keeps us and our customers competitive.
Our promise to you is that we will always remain on the cutting-edge of technology, providing world-class equipment, integrated technology solutions, knowledgeable (and accessible) technical expertise, flexible financing, and competitive pricing . . . all within reach, offered by one company, DEX Imaging.
If you are an IT systems/network engineer that enjoys designing customer solutions to address their IT/Cyber needs, this may be the perfect opportunity for you!
Join our team as a Technical Account Manager.
The Technical Account Manager partners with our Managed Print Account Managers and Business Development teams to identify IT/Cyber opportunities with the company's customer base. In this role, you will be responsible for qualifying, scoping, proposing and closing IT/Cybersecurity service opportunities to customers within an assigned geographic region.
Job description:
- Participate with the DEX Print/Copy Account teams on early-stage prospect interactions.
- Specialize in a deep understanding of the Company's IT/Cyber solutions offerings.
- Generate sales pipeline within the assigned geographic region.
- Evaluate available pre-packaged solutions for clients, and where necessary, design custom solutions where the standard packages aren’t quite enough to meet the needs of the customer.
- Assess technical environments and make recommendations to clients based on their technical need, value, and cost.
- Create technical plans, roadmaps and budgets for customers.
- Interface with internal stakeholders such as centralized services (Helpdesk, NOC, Project Engineering, etc)
Qualifications:
- Must possess a relevant combination of education, experience, and training that demonstrates the knowledge, skills, and abilities to perform the essential functions. Prior experience in a Managed IT Service Provider (MSP) environment.
- Bachelor’s degree in Computer Engineering, Computer Science, Information Systems or related technical field preferred.
- Must have experience working in a client-facing solutions environment.
- Must be knowledgeable and experienced as an engineer with the following technologies:
- Microsoft-based servers and workstations
- Active Directory
- Microsoft Office 365
- Network firewalls and managed switches
- SAN Administration
- Switching and Routing
- Backup and disaster recovery solutions
- Cloud-based technologies
- Virtualization technologies
- Cybersecurity technologies (EDR, MDR, Security Awareness Training, etc.)
- Experience in developing detailed functional specifications, design documents and test plans; including Statement of Work (SOW) and Bill of Materials (BOM) is required