DEX JOB DESCRIPTION

Job Title

Set Up Technician

Job grade

Job Department

Service

Job Sub - Department

Setup

Job Code

SUT

Effective Date

03/03/2022

JOB SUMMARY

This position requires proficiency in repairing, maintaining, and servicing multi-function devices, along with copiers/printers. Great customer service skills, communication skills, and troubleshooting abilities, a must. Computer and computer networking skills a plus.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Independently troubleshoot printers/copiers by utilizing training and technical resources provided.
• Respond to device set up orders in a timely manner and in accordance with DEX standards.
• Repair and refurbish used devices in accordance with-in the established timeline.
• Identify and order replacement parts for printers/copiers.
• Clean and maintain both customers owned, and company owned devices.
• Establish and maintain accurate inventory levels.
• Responds to requests from customers for information.
• Remains knowledgeable and up to date on changes and developments made in service-related areas.  
• Adheres to all safety precautions and follow all safety requirements to properly complete job tasks.
• Performs other job-related duties as assigned. 

MANAGEMENT AND SUPERVISORY RESPONSIBILITY

• Typically reports to Management Direct Supervisor job title(s) Typically include: Set-Up Supervisor
• Job is NOT directly responsible for managing other employees (e.g., hiring/termination and/pay decisions, performance management.

JOB QUALIFICATIONS / SKILL REQUIREMENTS

• To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software; Order processing systems and Contact Management systems.
• Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.

EDUCATION AND EXPERIENCE REQUIREMENTS

• One to two years related experience and/or training; or equivalent combination of education and experience.

WORKING CONDITIONS

• Regular business hours. Some additional hours may be required.
• Travel requirements: Domestic: Up to 20%
• Climate controlled office environment during normal business hours.

PHYSICAL REQUIREMENTS

Sitting

Up to 7 hour(s) a day

Lifting

Up to .5 hour(s) a day, up to 50lbs max. ^

Walking

Up to 2 hour(s) a day

Pushing/ Pulling

Up to .5 hour(s) a day, up to 50lbs max. ^

Standing

Up to 4 hour(s) a day

Climbing

Up to .5 hour(s) a day

Bending/ Squatting/Stooping

Up to 1 hour(s) a day

Stairs

Up to .5 hour(s) a day

Reaching

Up to 2 hour(s) a day

Ladder

Will not apply generally

Balancing

Will not apply generally

Step stool

Will not apply generally

Twisting

Up to 1 hour(s) a day

Excessive heat exposure

Will not apply generally

Crawling

Will not apply generally

Excessive cold exposure

Will not apply generally

Hands in water

Will not apply generally

Dust exposure

Will not apply generally

Kneeling

Up to 1 hour(s) a day

Loud noise exposure

Will not apply generally

Data Entry/Typing

Up to 4 hour(s) a day

Humidity exposure

Will not apply generally

Unusual hearting or vison demands: None Specified

^Other physical demands or notes: Employees should not attempt to lift pull or push a load excess of 50lbs without assistance. Care should always be taken when lifting, punching, or pulling in an awkward position.