Administrative Contract Billing Specialist

Administrative Pompano Bch, Florida Tampa, Florida

Hiring Manager(s): Sondia Greffin ([email protected]), Tamara Fajardo ([email protected])

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Description

JOB SUMMARY
 
Responsible for the setup of all contracts immediately following order invoicing. Also responsible for timely and accurate contract renewals and responding to customer questions. 
ESSENTIAL DUTIES AND RESPONSIBILITIES
 
·         Maintain integrity and accuracy of all recurring contract records.
·         Timely and accurate contract renewals.
·         Continuous review of contract renewal report, to insure no processing of delinquent/inaccurate meters. Accounts cannot be suspended/expired for more than 15 days.
·         Responsible to respond to all contract group emails and voicemails on a timely basis.
·         Post Contract changes, credits/debits.
·         Process Machine Relocations and Incoming ITT requests
·         Provide information for cancellations, termination fees, etc.
·         Escalation issues as appropriate.
·         Other tasks as assigned
MANAGEMENT AND SUPERVISORY RESPONSIBILITY
 
·         Typically reports to Management Direct Supervisor job title(s) Typically include:  Area Manager
·         Job is not directly responsible for managing other employees (e.g. hiring/termination and/pay decisions, performance management. Job title example(s) of employees directly supervised:  n/a
JOB QUALIFICATIONS / SKILLS REQUIREMENTS
 
·         Basic math skills with ability to
·         Ability to communicate clearly and effectively with all levels of employees within the organization, customers and vendors, both written and verbal
·         Attention to detail, data entry accuracy, ability to multitask and excellent organizational skills
·         Organizational skills with ability to stay focused on deadlines
·         Able to work independently and as a productive team member.
·         Experience with E-Automate a plus 
·         Ability to use Microsoft Office Suite including Outlook, Word and Excel 
EDUCATION AND EXPERIENCE REQUIREMENTS
 
·         High school diploma or equivalent required.
·         At least one year of data entry, order entry, or related office experience required.
·         Customer service experience preferred.

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