Field Service Technician

Field Service Technician United States

Hiring Manager(s): Bradley Johnson ([email protected]), George Rosa ([email protected])

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Description

Service Technician

Location: San Diego, CA (Miramar / North San Diego Area)

Who We Are

DEX Imaging is a leading provider of document handling equipment and services, with multiple offices across the United States. We are the nation’s largest independent provider of office technology and an industry leader known for delivering outstanding customer service. We achieve this by hiring, training, and supporting great people.
Our Miramar / North San Diego location supports a growing customer base in one of Southern California’s most active business and technology corridors. With a major expansion underway, this is an excellent time to join our team.
 
What You Can Expect as a Service Technician
  • Full-time schedule (40 hours per week)
  • Full benefits, competitive pay
  • Ongoing training, development, and advancement opportunities
  • Excellent corporate discount programs
  • Employee recognition and rewards
  • Regular business hours 
  • Competitive PTO and paid holidays
If you are career-minded and want to be part of a dynamic, innovative, and upbeat team, you’ll feel right at home on our award-winning team.
 
What’s the Opportunity
Service Technicians must be mechanically inclined, dependable, and trustworthy. This role is ideal for someone who enjoys working independently while still being part of a supportive team. Technicians perform diagnostics, service repairs, and preventative maintenance on customer- and dealer-owned copier equipment while delivering top-tier customer service.
Sharp and/or HP experience is a plus, but not required
 
 
What You Will Do
  • Provide service and customer support during field visits or dispatches throughout the North San Diego / Miramar area
  • Perform on-site installation, repair, maintenance, and testing
  • Diagnose technical issues and determine effective solutions
  • Complete timely and detailed service reports
  • Follow company procedures and safety protocols
  • Collaborate with the technical team and share information across the organization
  • Communicate clearly with customers, explain work performed, and make recommendations when additional service is needed
  • Build and maintain positive customer relationships
  • Maintain company vehicles, tools, and inventory
  • Stay current on products and technology through ongoing training
What You Bring to the Table
  • Valid driver’s license
  • Strong customer service and communication skills
  • Mechanical aptitude and problem-solving ability
  • Ability to manage longer service calls without becoming frustrated or rushing
  • Comfort working independently in the field
What DEX Can Provide You
  • Long-term career growth and advancement opportunities
  • In-house technical training and manufacturer support
  • A positive company culture that values and celebrates its employees
  • A place where you don’t just go to work — you build a career

 

The preceding job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this job. It is not designed to contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be requires by employees in the job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations made to enable individual with disabilities to perform essential functions.

This job description does not imply or cannot be considered as a part of an employment contract. DEX Imaging as an Equal Opportunity Employer.

 

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