Description

 Company Profile                                                                                                                                          

Dex Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. Vendor agnostic providing the best document handling solutions in the industry with no dependency on a single manufacturer. Dex Imaging is a leader in information technology and a manufacturer of associated electronic document handling reporting devices.

Summary                  

This position will contact customers to determine the reason for payment delinquency. Negotiate and advise on collection of overdue bills and take appropriate action to recover overdue payments. Recommend accounts for bad debt write off, work with Accountant on aging accounts receivable and discrepancies.  Supervise the AR Team assisting with accounts, training, time keeping by performing the following duties:

 Primary Duties and Responsibilities

•          Responsible for reducing delinquencies and improving collections and A/R aging.

•          Recommend and take action to promptly collect past due A/R (emails, calls, letters).

•          Accounts receivable chargeback reconciliation.

•          Issue monthly customer statements.

•          Weekly reporting on vendor accounts and documenting collection activities.

•          Generates aging reports, reviews accounts and contacts accounts regarding past due receivables.

•          Reviews residual account balances after payments are applied.

•          Recommends necessary adjustments (within eligible guidelines).

•          Provides reports to internal management and participates in staff meetings.

•          Develops and maintains a professional relationship with customers.

•          Provides a high level of service to internal and external customers.

•          Works on special projects as assigned by management.

•          Look for inefficiencies in our process, procedures and staff and make recommendations, train as needed. Provide guidance and support to the AR staff, encouraging learning and professional development.

•          Monitor receivables to identify where AR Reps need to focus/improve.

•          Primary point of contact for AR Team inquiries and escalations.

•          Ensure our internal policies and external regulations governing receivables processes and procedures.

•          Conduct training sessions to enhance the skills and knowledge of team members and train new hires.

•          Monitor the phone coverage and inbox as well as assist with time card punches and approvals.

•          Work with Manager to assist on analyzing individual performance data and strategize steps for improving where needed.

Qualifications                                                  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

High School Diploma; Associate's degree (A. A.) or equivalent from two-year college or technical school; or 2 years of related experience and/or training; or equivalent combination of education and experience.

Language Ability:

Ability to read and interpret documents such as procedure manuals.  Must have strong verbal and written communications skills.  Ability to speak clearly and effectively to coworkers and clients.  Must be detail oriented and well organized.  Ability to speak effectively before groups of customers or employees of the organization.

Math Ability:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Apply concepts of basic mathematics.  Ability to research and solve practical problems with customer invoices and payments.

Ability to establish and maintain effective working relationships with employees, businesses, and the community. Ability to communicate clearly and concisely both in oral and written form. Ability to perform duties with awareness and in accordance with the organization's policies and applicable laws.

1.        To perform this job successfully, an individual should have knowledge of Word Processing software, Spreadsheet software and Accounting software.

2.       Completes additional tasks and assignments as directed by the A/R Manager.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 10 pounds. While performing the duties of this Job,

the employee is regularly required to sit and talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl. 

This is a full-time position. Days and hours are Monday through Friday, 8 a.m. to 5 p.m. Extended work hours may be required as job duties demand.

Benefits                     

•          After 90 days, accrue paid time off

•          After 60 days, eligible for 401K, health benefits (Medical, Dental, Vision & Life)

•          Supplemental Insurance Options Available

•          Paid holidays

•          After one-year anniversary, eligible for employee profit sharing plan

DEX Imaging is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. DEX Imaging promotes affirmative action for minorities, women, disabled persons, and veterans.