Key Account Manager - New York City

Operations and Support New York City, New York

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Description

All over the world, every day, our people give substance to Devialet's goal : to elevate sound to its rightful place in people’s lives.

Founded in France in 2007, DEVIALET quickly became a leading manufacturer of high-quality amplifiers and a multi-award-winning audio start-up. In 2015, we launched PHANTOM, the best networked active speaker currently available. It is hailed by industry specialists as a milestone in audio technology. Since then, the DEVIALET product range has won over 60 international awards and the innovative technology has been protected by more than 160 patents.

Ready to join us ?

The Key Account Manager will be responsible for managing a portfolio of retail and ecom B2B clients and ensuring their needs are met with the highest level of service. This role involves strategic planning, relationship building, and proactive problem-solving to maintain and grow key accounts. The ideal candidate will come from a background in sales and would already have experience working with clients such as but not limited to : Best Buy, Amazon, Bloomingdales, etc.

The role is for an in-person position being in the office 4 days a week in Dumbo, NYC.

Key Responsibilities :

Client Relationship Management :
  • Develop and maintain strong relationships with key clients, acting as the main point of contact and owner of the portfolio
  • Understand clients' needs, challenges, and goals to provide tailored solutions and recommendations to increase sales and customer satisfaction
  • Conduct quarterly business reviews with clients to ensure satisfaction and identify opportunities for improvement.
Strategic Planning :
  • Create and implement account growth plans that align with Devialet and clients' objectives
  • Analyze market trends and client data to anticipate future needs and opportunities.
  • Collaborate with internal teams to deploy new offerings

Sales and Business Development :

  • Identify and pursue opportunities for upselling and cross-selling within existing accounts.
  • Develop and present proposals and presentations to clients to secure new business or expand existing contracts.
  • Achieve or exceed sales targets and revenue goals for assigned accounts.
Problem-Solving and Issue Resolution:
  • Address and resolve any issues or concerns raised by clients in a timely and effective manner.
  • Coordinate with internal departments to ensure prompt resolution of any service-related problems.
Reporting and Analysis :
  • Prepare and present regular reports on account performance, sales activities, and market trends.
  • Monitor account metrics and KPIs to assess the effectiveness of strategies and make data-driven decisions.
Qualifications :
  • Bachelor’s degree in Business, Marketing, or a related field.
  • 5 years of experience in account management or a related role, preferably with nationwide accounts
  • Proven track record of managing and growing client relationships and achieving sales targets.
  • Strong interpersonal and communication skills, with the ability to build rapport and influence stakeholders.
  • Excellent problem-solving skills and the ability to think strategically.
  • Proficiency with salesforce software and Microsoft Office Suite (Excel, PowerPoint, Word).
  • Ability to travel as needed to meet with clients or attend industry events.(10%)

What We Offer :

  • Competitive salary and performance-based incentives (salary 85-110K)
  • Comprehensive benefits package
  • Opportunities for professional development and career advancement.
  • A fast growing business with massive investments in the region that will translate to increase notoriety and team growth

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