Enterprise Customer Success Manager
At Derive Systems, we believe that our team is our greatest asset in achieving future success. We are looking for an experienced Customer Success Manager to join our growing team. This role will serve as a strong partner between our product team and enterprise customer accounts and will focus on customer relationship management and issue resolution. As an integral role for our team, the Enterprise Customer Success Manager is part of our customers’ journeys from day one as they adopt and implement our Enterprise fleet management solutions. A positive demeanor, analytical thinking and results-driven mindset will do best in this role.
- Translate client requirements to the various internal and external stakeholders
- Work existing accounts strategically to positively impact customer retention, on-going account success and account expansion
- Create and execute effective success plans to streamline organizational adoptions and expansion of our Enterprise product.
- Become an expert on our solution and the benefits it delivers across various industries and personas
- Build and foster relationships across the account and be an evangelist of the Derive Enterprise Solution
- Utilize internal account management systems to monitor, update and report on status of accounts
- Develop and deliver Executive Business Reviews on assigned accounts to Senior Leaders or Enterprise Sales Team
- 5+ years of program management and onboarding experience in the fleet management industry
- Superior relationship building and customer service skills
- Team-player attitude that is eager to work across the company to get things done for the team and for the customer
- Experience delivering multiple, complex concurrent projects that effectively utilize technology solutions
- Experience with Smartsheets a plus
- Exceptional written and oral communication skills