Customer Care Representative
Description
Dent Wizard International and subsidiary Know-How Systems Global (KHS) are looking for several Customer Care Representatives to join their team. This is a seasonal, full-time hours role onsite in our office in Sunset Hills, Missouri, and we estimate the seasonality to run from May through September of 2024.Based at our Know-How Systems office in Sunset Hills, MO, you will report directly to the Customer Care Manager.
The Customer Care Representative supports both the OEM/Catastrophe and US Retail Divisions. These divisions work closely with insurance agencies and vehicle manufactures to provide estimates on damaged vehicles and offer repairs on said vehicles. A typical day for a Customer Care Representative involves handling both inbound and outbound inquires to schedule either appraisal appointments or repair appointments at Dent Wizard or KHS body shop facilities. This position will also require working with team members in the office as well as supporting other locations remotely.
We are looking for someone who can work with others to deliver outstanding customer service and make meaningful contributions for continuous improvement. Successful candidates will answer all customer inquiries, schedule sales and service appointments, and assist Customer Care management as needed. You must be able to work independently and have a flexible schedule. Office hours are Monday through Friday 7 am to 7 pm, with various shifts throughout the day. During peak business season, weekends may be required.
Responsibilities and Duties:
- Answer incoming customer inquiries from all lines of Customer Care Center business.
- Place outbound calls to insured on files received from business partners.
- Schedule claims, sales, and service appointments (via email, text, phone and claims systems)
- Enter and update customer information in company databases.
- De-escalate situations involving dissatisfied customers.
- Work to improve systems and processes to make the Customer Care Center more effective and efficient.
- Provide friendly, knowledgeable, and prompt support for internal and external customers.
- Assist other departments as needed.
Qualifications:
- Excellent communication skills via telephone, email and in person
- Ability to work in a fast-paced environment prioritizing competing responsibilities according to urgency and importance
- Computer literacy and experience using MS Office products
- Attention to detail
- Flexible schedule with the ability to work evenings, weekends, and holidays as necessary
- Desire to work as part of a team and provide back-up when required for team members.
- Previous customer service experience is preferred.
Why Dent Wizard? An amazing opportunity to join a growing organization, built on the efforts of hard working, innovative, and team-oriented people. We estimate the range for this seasonal/intern role: $15.00-$17.00 per hour.