Senior Director of Operations
Description
Reporting to the Division Vice President, Operations. As a Senior Director of Operations, your essential job functions include:
Leadership / Strategic Initiatives (50%)
- Create a positive and productive working environment consistent with Dent Wizard’s core values.
- Communicate Dent Wizard’s vision and execute on company strategy.
- As a member of the Division leadership team, provide input into the Division business strategy, with a specific focus on leading the Dealer/Rental business.
- Deliver Vital Few objectives in partnership with enabling functions.
- Deliver Dealer/Rental operating performance for the Division at or above budget in terms of Revenue, EBITDA, LSR, Customer Expansion, Customer Retention, Employee Engagement and Retention, Service Expansion and WTD.
- Partner with enabling functions to drive operational efficiencies, standard operating procedures, and cost reductions.
- Implement processes to track and maximize asset utilization to attain forecasted ROIs.
- Drive a culture of coaching through on the job engagement and formalized training to support field operations effectiveness and the consistent development of people.
- Participate in Succession Planning process to develop Operations Leaders.
- Hire, develop and motivate operations leaders and technicians.
- Maintain operations to meet Company provided guidelines regarding safety and compliance with Local, State, and Federal ordinances, including OHSA and EPA.
- Build pipeline and lead operational diligence for acquisitions to ensure smooth integration and delivery of financial expectations.
- Participate in field town hall communications.
Customer Engagement (30%)
- Partner with the Sales team to:
- Lead Team Sell and drive revenue, customer expansion, customer retention and five-star service.
- Support the execution of the division customer development plan.
- Develop strong relationships with key customers.
- Drive continuous expansion of DW services across the Dealer/Rental business.
- Provide lead generation and drive integrations for potential acquisitions.
- Deliver targeted price increase, in partnership with sales based on customer segmentation.
- Participate in and support the fulfillment of WTD/FLF+ strategic initiatives across the Dealer/Rental business.
Ops Administration (15%)
- Lead the Goal Setting & Review (GS&R) process for the Dealer/Rental team.
- Lead a monthly financial review for each Territory and develop and implement plans to deliver annual operating budgets.
- Lead Q Process for the Dealer/Rental team to ensure complete participation and drive Vital Few initiatives and MITs.
- Support and adhere to DW’s policies and procedures on ethics standards and commitments.
- Provide timely feedback to DVP, Ops and senior team as to market conditions, competitive pressures, and the engagement of staff at all levels.
Staffing (5%)
- Own the balancing of staffing decisions to trade off gross margin vs. new business capacity.
- Recommend appropriate staffing levels and/or business solutions to reach desired goals.
- Ensure leaders have the skills to and are effectively hiring strong talent.
Competencies Required
- Lead large, complex teams
- Results Orientation
- Systems Thinking / Process Improvement
- Agility
- Initiative
- Influence
- Customer Focus
- Apply Knowledge
- Attract, Develop and Manage Performance
- Conceptual Thinking
- Empathetic Outlook
- Presentation Skills
Position Requirements
- Minimum of 7 years of leadership experience required.
- 5 years proven operations experience in a similar type of environment.
- Auto and reconditioning industry experience preferred.
- Continuous viewing from and inputting data to a computer screen.
- Travel as necessary (up to 75%).
- All applicants being considered for employment must pass a pre-employment drug screening and background check.
This is an exceptional opportunity to join a successful company at an exciting time. This position includes excellent earning potential and an excellent benefits package including: health, dental and life insurance, 401(k) with company match, and a company vehicle.