Fixed Operations Coordinator Job Description

Reporting to a District Manager/Area Manager/Market Manager/Fixed Operations Manager an Operations Coordinator advances the administrative processes necessary to deliver exceptional services to customers and employees at a limited number of worksites and facilitates the flow of customer vehicles through the repair process.                                                                     

Essential Duties & Responsibilities

Leadership

Works with AM/DM/ROD/RVP to ensure staffing levels meet existing and upcoming new business needs                                                                     

Hires new Technicians and coordinates the smooth transition through orientation into regular service                           

Shares methods, aids, and techniques to enhance Technician performance             

Proactively addresses performance deficiencies and takes steps to correct             

Writes development plans when necessary

Administrative

Delivers superior administrative services to customers and employees within established timeframes                                                                     

Leads the implementation of high-quality administrative and organizational processes                                         

Prioritizes, logs, and tracks operational workflow for use by all shop(s) employees                                         

Manages billing and invoicing

Develops and maintains positive and productive relationships with customers                           

Answers customer inquiries, resolves issues, communicates repair statuses, maintains supply inventory, controls quality                                                                     

Submits timesheets, responds to information requests, maintains work logs and provides updates on work-in-progress                                                                     

Coordinates repair estimates

Performs ADAS Scans

Creates reports, responds to information requests

Completes general administrative activities including answering phones, fax, data entry, ordering supplies, etc                                                                     

Reinforces Company expectations regarding professionalism ie. customer service, quality, dress code                                                                     

May act as direct supervisor in the absence of a Fixed Operations Manager                           

Maintains confidentiality

Other duties as assigned

Required Qualifications             

Experience in an administrative support role

Ability to prioritize assignments from multiple managers

Proficiency with iOS and Windows including MS Office (Word, Excel and PowerPoint)                                         

Credible and persuasive communication style

Self-motivated with the ability to complete assignments autonomously             

Preferred Qualifications             

Working knowledge of NetSuite and Adobe

Why Dent Wizard? An amazing opportunity to join a growing organization, built on the efforts of hard working, innovative, and team-oriented people. The compensation offered for this position will depend on qualifications, experience, and geographic location. Base Pay Range: $25.00-$30.00per hour.  We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet.