Description

Title: 

Customer Service Representative

Job Purpose:

Bilingual - Spanish CSR is primarily responsible for providing assistance to patients in an inbound call center environment.

Main Duties and Responsibilities:

• Majority of daily calls will be facilitating patient scheduling.
• Work hours will be M-F 9am-6pm with opportunity to have alternative hours based on tenure and work performance.
• Fully conversational Spanish a MUST
• Opportunity to evolve into a Hybrid remote after 60 days based on work performance.
• Collects co-payments, deductibles, and other financial responsibilities.
• Ensure consent packets, and patient forms are completed and uploaded into patient chart.
• Schedule interpreter services, and transportation for patient(s) as needed.
• All scanning completed within 2 business days.
• Accept perform other duties and responsibilities as assigned

Requirements:

• High school diploma or equivalent required
• 1-2 years’ professional experience in a behavioral health or integrated care office setting is preferred but not required.
• Excellent communication in English and Spanish fluently.
• Problem solving, critical thinking, and conflict resolution oriented.
• Collaboration between patients, and providers for excellent care
• Knowledge of, and ability to use, electronic record keeping systems (EMR, billing software, insurance carrier portals, spreadsheets, etc.) preferred.
• Bilingual English/Spanish fluency preferred

Denova is an integrated primary care and behavioral health practice based in the Greater Phoenix metropolitan area. Our comprehensive virtual care services are available for residents throughout the entire state of Arizona.

We provide a “whole person” approach to health and promote collaboration among our team of primary care providers and specialists. Our unique service integration of primary care, behavioral health, addiction medicine, and wellness enables our team to provide better health outcomes.