Description

**Denova is offering a $1,000 sign on bonus for Customer Service Representatives! ** 

Bonus eligibility is based on satisfactory attendance and performance.  

The bonus is paid out as $500 after the first 90 days and $500 after 180 days. Apply now to be considered! 

POSITION SUMMARY 

The Customer Service Representative is responsible for ensuring a positive, helpful and pleasant experience for every call that they receive. They will work in our engagement center and serve as first point of contact for all entities that call Denova Collaborative Health. This role will have the capacity to work a hybrid schedule of in office and remote after the 90 day introductory period. 

Primary Job Responsibilities:  

• Answer incoming and/or outgoing calls to/from Patients, referral sources and other entities for the purpose of scheduling new/existing patient services within established timeframes while utilizing proper customer service and applying core values in a fast paced, high volume call center environment. 
• Must demonstrate the ability to prioritize and multi-task, operate multiple web-based systems simultaneously, access and understand information to determine patient eligibility, explain out of pocket costs for commercial insurances and perform data entry with accuracy. 
• Create, update and access confidential patient information while adhering to HIPAA guidelines.
• Meet or exceed CSR metrics i.e. adherence, capacity, and attendance standards. 
• 48 hour and 24 hour confirmation calls MUST be done daily and documented in the appointment log. 
• Communicate effectively with both peers and patients. 
• Schedule Medical and Behavioral appointments. 
• Transportation set up for patients with same day/next day appointments. 
• Utilizes the department team to discuss, enhance, and resolve issues.
• Other duties and special projects as assigned.

QUALIFICATIONS 

Education, Certification, and Experience Requirements 

• High school diploma or equivalent required
• One year customer service experience in a call center that focuses on patient care and insurance knowledge a plus
• Requires excellent communication and organizational Skills
• Requires strong customer service skills 
• Proficient in electronic clinical documentation and scheduling systems
• Great attention to detail and critical thinking skills
• Problem solving, critical thinking and conflict resolution skills 
• Accurate data entry skills, ability to complete multiple projects and tasks at once. 
• HIPAA compliant 
• Bilingual English/Spanish fluency preferred

 Denova Collaborative Health 

Denova is committed to improving lives and transforming healthcare.  We utilize our Core Values as the foundation for all we do: