Description

• Forecast goals and objectives for the department and strive to meet them.
• Strive for harmony and teamwork with all other departments.
• Prepare and administer an annual operating budget for the new-vehicle sales department.
• Attend managers' meetings as requested.
• Assist the General Sales Manager and or General Manager in forecasting controllable expense elements for the new-vehicle department. 
• Understand, keep abreast of, and comply with federal, state, and local regulations that affect new-vehicle sales. 
• Must be at or above national for CSI on a rolling 90 day period.
• Must hit manufacturer objective to hit dealer objectives to attain SFE, DPB, and all other dealer incentives.
• Sales turn rate, velocity, market share, metrics, must be met on a monthly basis.
• Ensure all salespersons’ appointments are confirmed.
• Ensure all traffic management is being handled correctly and effectively.
• Planners must be up to date within their department. 
• Must conduct a save the deal within their department and other department heads.
• Manager must maintain a minimum of 10% of e-close and p-close.
• Participate in trade walk Monday through Friday.
• At the beginning and end of each shift, employee must check in with their manager to let them know they are present for work and when they are leaving.

   Personnel Related -

• Hire, train, motivate, counsel, and monitor the performance of all new-vehicle sales employees. Ensure that Sales Associates are trained according to manufacturer requirements.
• Direct and schedule the activities of all department employees, 30 emails, 30 texts, and 30 phone calls to attain 1 scheduled appointment per shift.
• Oversee the efforts of new-vehicle salespeople to enhance the image and customer satisfaction ratings of the dealership.
• Communicate with new-vehicle salespeople to ensure that dealership policies and procedures are understood and followed.
• Monitor salespeople's payroll records.
• Set sales and gross objectives for new-vehicle salespeople.
• Guide all salespeople in setting their objectives on a short- and long-range basis.
• Review all new-vehicle salespeople's performance as shown on the Daily Sales Operating Control.
• Assist in developing programs of improvement for those salespeople who are failing to reach their objectives.
• Recommend for dismissal any salesperson failing to meet company standards.

• Conduct daily and weekly sales training meetings as directed by the General Sales Manager.

• Work with salespeople on programs that will increase the new-car gross and increase F&I penetration.

• Recommend to the General Sales Manager the new-car inventory to be carried by color, model, and equipment, based on a variety of customer and market analyses. 
• Develop, implement, and monitor the use of a prospecting program.
• Help salespeople close deals when necessary. 
• Maintain standards for the delivery of vehicles to customers.
• Assist in the development of advertising campaigns and other promotions.