Watchtower Front Desk
Description
This position will require the individual to represent the company and support clients.
Responsibilities:
Qualifications:
Responsibilities:
- Provide email and phone support to customers
- Work with customers to understand goals and business processes
- Provide expert knowledge of our product to the customer
- Drive to continually improve our internal process for customer care
- Identify, troubleshoot and resolve issues encountered by users
Qualifications:
- Prior applicable experience in a technical support or professional services environment
- A 4 year degree and/or 5+ years of demonstrated industry experience
- Demonstrated analysis, problem solving and troubleshooting expertise
- Comfortable interacting with all levels of management and roles within the client organization
- Ability to effectively prioritize and escalate customer issues as required
- Excellent communication and presentation skills to effectively explain a solution to a customer's problems
- Detailed, organized and results oriented
- Ability to learn and assimilate technical information quickly
- Enthusiasm, strong work ethic and a positive attitude