Country Logistics Manager

Operations Doha, Qatar


Description

Position at Talabat

Talabat is part of the leading global online food ordering and delivery marketplace family Delivery Hero. 

Founded in 2004 by a small group of entrepreneurs in Kuwait, Talabat’s success expanded to the rest of the GCC region & Jordan, making it the largest and most popular food ordering app in the region, connecting users to restaurants that cater to all taste buds. 

Talabat is the go-to platform for online food ordering on the Middle East.  

As a Country Delivery Manager reporting to the Director of Logistics, you are accountable for overall logistics & service operations, follow up of performance and costs of the logistics operations.

 

 

Your Mission: 

 

  • Responsible for the day-to-day operations of Logistics department
  • Ensure all relevant country strategies and priorities are aligned
  • Responsible for optimizing processes, maximizing driver utilization, minimizing order times, and ultimately positively impacting the overall customer experience
  • Oversee and ensure proper restaurant set up including monitoring of restaurant performance
  • Mentor and manage Logistics and Delivery Team
  • Monitor the Logistics department's performance and take relevant actions to achieve the goals for growth, budget and performance in the business plan and logistics action plan.
  • Accountable for the KPI Monitoring System Set Up – Develop a set of feasible and implementable KPI to track and evaluate rider service level and performance
  • Live the Talabat values and nurture a strong and thriving Talabat culture that inspires colleagues to reach extraordinary achievements on the ground, specifically in the Logistics department.
  • Contribute to the Marketing campaigns and activities
  • Engage and partner with appropriate external suppliers
  • Manage the inventory of all the equipment’s

 

 

Your Heroic Skills

  • Ideally 7-10 years of Logistics experience in Food or an internationally-branded retailer
  • Negotiation skills
  • Strong communication skills in English both verbal and written. Arabic fluency is a plus.
  • Must have a strong analytical and mathematical skills and high level of computer literacy.
  • Must have previous experience in a managerial role leading teams with the ability to bring out the best in coworkers and to motivate and develop the organization
  • Business-minded with a clear customer focus.
  • Developing and implementing action plans including providing clear direction and following up on goals.
  • Experience of leading in a changing environment with the ability to confront and manage poor performance
  • Good understanding of local areas and street system.
  • Experience with logistics and last-mile delivery are preferred
  • Can-do attitude, problem solving skills and passion for food industry