Fleet Supervisor (Groceries)

Operations Doha, Qatar


Description

Position at Talabat

Mission:

  • Responsible for planning daily routes and full supervision of the CDA
  • Responsible for supervising the full order fullfilment fleet and equipments
  • Assign drivers to routes and provide manifest of delivery journey.
  • Assist in preparing and monitoring work schedules.
  • Monitor operational policies and procedures to ensure the most efficient and effective processing of delivery orders; control of damages, errors and mis-picks; and excellence in customer service levels                                                
  • Delivering products to customers in a timely and professional manner
  • Manage/ Collect cash at customer doorstep
  • Offer great customer service
  • Handling / Resolving complaints at customer doorstep
  • Understand the importance of maintaining the quality of products so that they arrive with the customer in good condition and are confident managing queries appropriately

Skills:

  • 3+ years previous job experience in order fulfillment (picking, staging, loading & delivery of goods)
  • Experience in customer service
  • Well organized, able to multi-task, and work in a fast-paced environment.
  • Open minded; continually seeks to find new and creative way to accomplish tasks.
  • Excellent verbal and written communication skills.
  • Strong interpersonal and relationship building skills
  • Excellent decision-making abilities and ability to integrate and apply information.
  • Effective issue resolution skills.
  • Proven analytical abilities.
  • Reliable and a good timekeeper.
  • Passion, enthusiasm, reliability and drive for results in present capacity.