Pickers Supervisor (Groceries)

Operations Doha, Qatar


Description

Position at Talabat

Your Mission:

  • Work closely with the Order Fulfillment Manager to evaluate, develop and ensure that all fulfillment process (within the store) and work flow is being followed.
  • Supervise the shopper process of daily orders.
  • Supervise the full process of picking of orders, to segregation & packing
  • Assist in preparing and monitoring work schedules for the shoppers
  • Supervises the team in processing orders and resolving customer complaints (regareding wrong picking)
  • Monitor operational policies and procedures to ensure the most efficient and effective processing of delivery orders; control of damages, errors and mis-picks; and excellence in customer service levels
  • Assist in coaching and training new employees (shoppers)
  • Ensure adhearnce of the shoppers to the agreed upon processes and policies

Your Heroic Skills:

  • 1-2 years previous job experience in order fulfillment and management of pickers
  • Experience of operations within a grocery stores
  • Well organized, able to multi-task, and work in a fast-paced environment.
  • Open minded; continually seeks to find new and creative way to accomplish tasks.
  • Excellent verbal and written communication skills.
  • Strong interpersonal and relationship building skills
  • Excellent decision-making abilities and ability to integrate and apply information.
  • Effective issue resolution skills.
  • Proven analytical abilities.
  • Reliable and a good timekeeper.
  • Passion, enthusiasm, reliability and drive for results in present capacity.