Integration Specialist
Description
Integration Specialist I
The Integration Specialist I is primarily responsible for setting up dealer integrations that facilitate incoming and outgoing inventory data feeds. The Integrations Specialist I is very detailed oriented and puts the customer first. The Integration Specialist I acts with a sense of urgency, provides consistent and timely customer follow-up, and effectively manages heavy workloads.
Here is more of what you’ll get to do:
- Handle customer requests via email inbound/outbound calls
- Track work through Salesforce/CRM and regularly update cases with necessary details
- Evaluate accuracy of data integrations and data feed issues
- Complete work promptly and confirm requests before resolving
- Managing a daily queue of work and be flexible to handle requests as they occur
- Work with different departments in production / fulfillment within the project
You’ll thrive in this role if you have:
- Experience/exposure to SQL / Relational Database
- Experience with VBScript
- Experience with JSON
- Strong technical knowledge base
- Excellent written and verbal communication skills
- Enjoys technical challenges and working to develop creative solutions
- Preferred: Associate degree in computer/technology-related field
- Microsoft SQL Management Studio Server experience
- Comfortable working in a team and managing frequent interruptions
- Previous customer service experience (2+ years preferred)
- Familiar with reading technical documentation
- Familiar with CSVfix or command line tools to deal with CSV data
- Familiar with BitBucket and version control ( GIT)
Reports To:
● Manager, Integrations
Who is Dealer Spike?
Dealer Spike provides dealers with a multitude of Marketing Web Services to help them manage their dealerships more efficiently and profitably. Simply put, we support small businesses across North America to grow their online marketing presence. Including but not limited to: Dealer Website Management, Internet Advertising Management, Integrated Lead Management, Customer Relationship Management, Lead Generation, Inventory Data Management, Inventory Syndication, Inventory Turn Management, social media, and Reputation Management.
About LeadVenture:
LeadVenture is the market-leading SaaS provider of digital retailing, eCommerce, digital marketing and eCatalog solutions for dealerships across 12 industry verticals including powersports, marine, RV, pre-owned auto, agriculture and more.
Our family of brands includes Dealer Spike, ARI Network Services, Inc. (ARI), Dealer Car Search, Frazer, TCS Technologies, Net Driven, Direct Communications, Inc. (DCi), Auction123, Powersports Support, Level 5 Advertising, PSM Marketing, Monroney Labels and Interact RV. Each one is an industry leader in driving consumer engagement and maximizing lead generation for dealers. Our investors include the private equity firms True Wind Capital and TA Associates.
LeadVenture provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LeadVenture complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.
LeadVenture expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LeadVenture employees to perform their job duties may result in discipline up to and including discharge.
*This role is not open to candidates located in Colorado, Connecticut, California, Maryland, Nevada, New York, Rhode Island, or Washington.
*This role is not open to candidates located in Colorado, Connecticut, California, Maryland, Nevada, New York, Rhode Island, or Washington.