Digital Project Manager

Digital Toronto, ON


Digital PM


The PM leads the production of multi-channel digital projects of large size or complexity, and is ultimately responsible for the delivery of high quality deliverables meet business requirements, and helps balance client and agency finances.



          PM Technical Skills: Proficient in project managing via a flexible approach. Well-versed in digital development needs but understands other mediums well enough to be a strategic problem solver (print, video familiarity would be a plus)

          SOWs: Prepares complex statements of work and work back schedules with quick turnaround time and minimal revisions. Creates or reviews statement of work documentation; accountable for top-down and bottom-up budgets to ensure scopes accurately reflect required work effort

          Technology: Continuously learning technology and ability to quickly adapt to new technologies

          Agency process: Advocate and champion of agency processes. Able to define team process, communication plan and rules of engagement and manages team adherence

          Knowledge of healthcare is a strong plus


Tactics and Execution

          Finances: Responsible for cost management across portfolio of projects. Provides accurate and realistic cost-to-complete estimates and forecasts for assigned projects

          Conflict resolution: Proactively contributes to conflict resolution across channels

          Resources: Leads resource planning

          Vendors: Manages 3rd party vendor engagement

          Execution: Manages production of engagements from award to completion

          Change process: Manages change request process, identifying and documenting changes in scope

          Internal Relationships and Team Leadership: Positive influence within department. Develops strong and positive working relationships with other departments/ stakeholders

          Management: Mentors and directs the activity of one or more PMs

          Culture: Promotes and contributes to business unit’s culture and environment

          On-boarding: On boards new team members to the brand/ agency process



          Problem solving: Confident problem solver; willing and able to have difficult conversations

          Relationship: Engages with client procurement staff. Builds rapport and credibility with client peer based on trust and expert counsel

          Client process: Has intimate understanding of client processes and priorities

          Managing expectations: Ensures that appropriate client and internal stakeholder expectations are managed

          Communication and Writing: Lead role in ensuring timely, accurate client documentation and correspondence. Presents complex data or messages in a clear, succinct, compelling manner

          Ensures production deliverables meet client requirements