Account Supervisor

Account Management Toronto, ON






About Us


We are North America’s leading Health and Lifestyle agency with award-winning work spanning the globe. Our goal is to turn our clients' passions and objectives into meaningful work that impacts patients, caregivers, and healthcare professionals everywhere. Whether the brand is consumer or health-related, whether the audience is the general public or medical professionals, we’ll do the research, examine the market and learn everything we need to know to raise awareness among target audiences. When exceptional creative meets powerful insights, it can make a world of difference to consumers looking for solutions. That’s why we put our heart and soul into each and every campaign we create. We know that the right idea can change everything.


The Role


Reporting to the Account Director, the Account Supervisor is part of a dynamic team that partners with their clients. The Account Supervisor has a clear understanding of where the client’s business needs to be, and how their team can help deliver.  In addition, they play a vital role in the training and development of the Account Executive and/or Account Coordinator.




Your responsibility as an Account Supervisor will include, but is not limited to, the following;


  • Day to day account lead on all brand activities
  • Approaches creative with enthusiasm and stimulates creative thinking with their clients and agency team.
  • Ensures agency systems and procedures are adhered to and/or improved to ensure client expectations are fulfilled while agency profitability is protected.
  • Proactively consults with key departments and divisions to keep them informed of upcoming workload; keeps account lead informed so there are no surprises.
  • Has a sense of fiscal responsibility, and keeps the fiscal side of the account running responsibly.
  • Contributes to new business pitches, as needed.
  • Assesses and analyzes primary and secondary research and develop appropriate recommendations as needed.
  • Prepares team for Springboard sessions, sharing target audience, product and competitive information, while identifying potential client issues and offering solutions/uncovering opportunities.
  • Collaborates with Account Director and Strategic Planners to ensure the development of provocative, single-minded communications strategies.
  • Helps to manage support staff (Account Executive, Account Coordinator)
  • Forms strong bonds with clients; earning their respect and confidence
  • Knowledgeable in both offline and online communications.


Qualities & Qualifications


Our preferred candidate would have the following qualifications;


  • University Degree
  • Excellent English skills both written and oral communications
  • Leadership Skills
  • Communication and Presentation Skills
  • Readiness for personal responsibility
  • Entrepreneurial Thinking
  • Well-developed knowledge of business practices
  • In depth knowledge of relevant industry standards


Application Process


If you are interested in applying, please submit your application, in the form of a resume and cover letter, to

We are an equal opportunity employer and value diversity at our company. We are also an inclusive employer and offer reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please let us know when you submit your application.


We appreciate all expressed interest in this position, however, only the candidates selected for interview will be contacted.