Account Manager
Description
Account Manager
Senior Account Director / Account Director
Reports To
The Account Manager facilitates the output of an excellent product through superior project
management skills and understanding of the client’s objectives. They ensure clients’ needs are
delivered upon by the wider agency team and support in agency prospecting activity.
Position Summary
Ability to manage pressure and
deadlines
Highly organised
Always approachable
Key Capabilities
High degree of accuracy
Can manage upwards
Delivers solutions
You know that feeling when you see, do or hear great stuff. It makes you feel, well, great on the
inside. At DDB Remedy our focus is health communication. Everyday pains or chronic liver
infection. YouTube content or an international congress. South Korea or Brazil and everywhere in
between. Our mantra is to always push ourselves to do great stuff. Whether it’s through the
insights we find, the work we produce, the behaviour we change, the influences we generate or
ultimately, the success we bring to a brand; great stuff is what drives us. Share the experience, let’s
do great stuff together.
DDB Remedy in a
nutshell
Responsibilities
Builds relationships internally and externally
•
•
•
Understands the importance of and forges strong relationships among, key internal
departments and counterparts to facilitate the smooth progress of client projects
Possesses a thorough understanding of client brand, the market environment and
marketing strategy
Develops excellent relationships with external suppliers
Manages projects and deliverables on time and on budget
•
•
Fully understands agency processes
Ensures implementation of all projects within their responsibility to quality standards,
meeting all deadlines, or managing deadline amendment proactively
Ensures regular client and agency update on programme/project progress, and manages
any changes to planned activities that may occur
•
•
•
•
Develops comprehensive creative and tactical briefs
Assists Account Executives with tactical briefs
Manages client budgets carefully and responsibly, establishes brand forecasts and
manages client estimates and billing
•
•
•
•
Proactively questions and problem solves with creative and production departments to
ensure smooth progress on all client projects
Participates in the assessment of creative offering relevant, insightful feedback and helps
to develop the case to sell the work
Compiles and monitors timelines and budgets on projects, alerting manager of problems
and highlighting next steps
Checks copy, layout and artwork meticulously against brief and relevant codes
Understands our work, our Network and our Clients
•
Understands the customer (and the facts and context surrounding them), the product
facts, the legal liability (what we can/can’t say in communication); and the competitive
landscape
•
•
Takes initiative with clients, proactively offering thinking and ideas
Builds client confidence by demonstrating an ability to creatively manage and deliver a
quality product, on time, on strategy and on budget
•
•
•
Understands how each assignment fits into the brand scope, why an idea is right, and
meets the client’s objectives
Advise client on necessary programme changes/external issues and question and
challenge client in a manner appropriate to the company and individual client
Demonstrate innovation and creativity beyond client ideas in brainstorm sessions/when
developing campaigns/programmes
•
•
Supports the wider team on prospecting pitches
Develops ideas for new tactics to sell into existing clients
Qualifications and
Experience
Desirable:
•
•
Graduate or equivalent
Experience working on pharmaceutical healthcare brands