Freelance Account Manager
adam&eveNYC/DDB is committed to diversity in its workforce and is proud to be an equal opportunity employer and to review all of our job postings to minimize biased language. adam&eveNYC/DDB does not make hiring or employment decisions on the basis of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. adam&eveNYC/DDB will also consider for employment qualified applicants with arrest and conviction records in a manner similar with local laws.
What part of the account are they working on?
We require an account manager (TEMP/FREELANCE), to work across two creatively driven FMCG accounts (alcohol and sports sectors) incorporating all brand strategy, creative development and campaign management.
Across both clients, we are in the process implementing brand campaigns, and the Account Manager will be expected to be an instrumental member of the team and responsible for delivering creative campaigns across high-profile campaign both in the US and globally. They must have experience in delivering TV, print and digital campaigns (2-3 years of relevant industry experience).
What will their role involve?
The account manager is the hub of the account team. The star player, who everyone can rely on to always deliver. They are the client’s day to day partner in terms of delivery, and work tirelessly to keep the account moving in the right direction.
They think ahead, spotting problems before they occur, managing client and internal expectations and contingency planning as they go. They develop close relationships and a sense of partnership with their clients and foster trust based on their ability to deliver. This trust enables them to develop, nurture and protect the best work possible through the client process. Internally they have strong relationships with all departments and a thorough understanding of how they work and how to get the best out of them.
They are passionate about our creative product and know what best in class looks like both in terms of creativity and results.
How much responsibility will they have?
As a relatively small agency (c. 40 staff September 2020) working on a high-profile account, the account manager will have tremendous exposure to senior members of the agency and client.
Within a small team, the account manager will have a high level of responsibility and accountability, reporting into an Account Director and/or an Account Supervisor. Both accounts report into the Managing Director.
What are the core skills we’re after?
They will be expected to:
Make things happen: perfect execution, on time, every time. Working with project management they make sure everything happens on time and to budget.
Make things better: they think ahead, contingency plan and avoid problems. They push to get the best work out they can, knowing when and how to challenge appropriately. They show initiative.
Build strong relationships: they are likeable and trustworthy. They develop solid client relationships based on their ability to deliver. They manage expectations. The trust they build with the client allows them to sell better work. They are the voice of the client inside the agency and the voice of the agency with the client. Internally they forge strong relationships by being clear, honest and straightforward, democratic and unpolitical in how they deal with others and demonstrating a passion for and commitment to the work.
Behave glass half full: they are enthusiastic and upbeat with a can do attitude. They help to motivate the broader team through tricky times.
Plan glass half empty: they think ahead foreseeing problems before they occur. They understand the importance of the professional paranoia and the account person’s need to take responsibility, not to assume anything but to check and check again.
Be commercially savvy: they understand the importance of financial rigour. They accurately report on financial information and have a tight control on WIP, debtors and hours. They work with project management to ensure accurate budgeting. They also understand the importance of campaign performance and results. They take over the day to day billing on their client account/projects and work with the Account Director or Group Account Director on the forecasting of income. They are not afraid of talking to their clients about the cost implications of their decisions.
Be creatively passionate: like everyone who works in the department, account managers should be genuinely enthusiastic, curious and interested in all things creative keeping up to date on what’s best in class across all disciplines. This passion should also manifest itself in strong creative judgement, a respect for the work and a dedication to making it as good as it possibly can be.
Be a clear communicator: in both verbal and written communication.
Be technically proficient: they have a good solid knowledge of the necessary technical know-how and craft skills associated with the channels in which they work (TV, print, digital, experiential, social) and keep this up to date. They understand when they need to engage the experts and when they can cover off technical conversations themselves.
What type of personality are we looking for?
We do not believe that there is one way to solve a problem, and candidates will be expected to confidentially have a point of view on challenges, problems and solutions.
Our account management team is best-in-class, and candidates will be expected to be equally strategic and creative whilst having a strong, intimate and nuanced understanding of the client’s business.
As a start-up agency in New York, candidates will be expected to contribute to more than just the day-to-day Client projects. They will be expected to be an active member of the wider agency team, helping form the cultural identity of adam&eve in New York.
As part of the account management department, candidates will be expected to be the driving force behind the agency, using their boundless energy and enthusiasm to propel the client’s business and agency forward.
Finally, whilst we are looking for hard-workers, we want to ensure that members of the agency have an active passion for interests outside of the agency, be it sport, photography, theatre, pottery, dance, climbing, reading, or anything in between. For this role an interest in sport & fitness would be beneficial.
Potential option to convert from temp-to-perm.