Director of Program Management

Project Management Chicago, Illinois


The Director of Program Management will need to be a flexible, agency- and client-savvy, organizer and operations driver.  You need to be experienced in program management and project management in creative and data-driven agencies or client marketing operations. 

Key responsibilities include but are not limited to:

  • Organizing audit/prospecting and proposal planning activities to attack emerging opportunities 
  • Coordinating and prioritizing communications and meeting flow between partner agency teams
  • Helping create an integrated model, ways of working and processes internally and with clients
  • Developing clear roles and that evolve as client engagements and project plans evolve
  • Creating project gates and timelines and agency/function-level timelines to meet objectives
  • Operational oversight of fast-changing priorities, deliverables
  • Seeing around corners and being responsive to evolving needs, deliverables, workstreams
  • Developing/maintaining a budget and operational plan for the agency partnership pre- and pending-client assignments
  • Developing an evaluation method and project tracking system to assess/report progress and identify red, yellow, green status
  • Managing a team with a diverse array of talents and responsibilities
  • Establishing internal/team partnership goals, roles, responsibilities, and maintaining adherence to timelines and client needs
  • Implementing and managing changes and interventions to ensure project goals are achieved
  • Leading meetings and status with all stakeholders, including senior agency and clients
  • Providing project management and internal process and delivery excellence on key Kroger current scope projects



  • Bachelor’s degree 
  • Experience in complex program management
  • Stakeholder management experience
  • Experience creating the model for and managing a seamlessly functioning team across different organizations (client and agency)
  • Experience making sense of, simplifying, and operationalizing inputs and needs from internal and client partners amidst ambiguity and change
  • Command of project management, agency integration and operations