Account Director
Description
Role Profile
Account Director
Group Account Director /Senior Account Director/Business Director
Reports To
DDB Remedy
Account Directors
The DDBR Account Director comes into work each day understanding they are the voice of the
client within the agency and the voice of the agency with client. They love to really service the
client – finding out how they can become part of the clients extended team. This service reflects
the values of DDBR so every touchpoint from the agency is perceived as positive. This starts with
picking up the phone to their client for a chat, to contributing to creative briefs and outputs, to
leading meetings and making sure all the touchpoints are in place for the best engagement.
The Account Director sets examples within their team and the wider agency for what excellent
client service is. They are commercial. Understanding that the client’s business is foremost, and
they are the experts on what is planned, being done and what is coming up.
They keep everything moving proactively and enjoy working in a busy, challenging but rewarding
environment.
What makes us different is that we do more than just generate great communications around
health and well-being. We believe that our role is to change hearts, minds and behaviours so
everyone can live a better life. And we live those values not just in the work we do for our clients
but in the ethos we espouse within the agency. Of course, we work hard too.
About the agency
We want to do ‘great stuff’; to win awards, to build our reputation and push our business onwards
and upwards. We truly value everyone who works with us in this. We nurture a culture of creative
expression and excellence; we are all can do people.
The day-to-day culture here is fast and focused on the creative output. Everyone gets their sleeves
rolled up. Candidates need to be quick-minded, confident self-starters, who can spot opportunities
to contribute and delight colleagues and clients.
The Account Director…
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Position Summary
has a bigger picture than account managers they are responsible for the day-to-day direction
of the account, checking that it is on track both in terms of delivery and future planning
understands the commercial realities of the business the client is in and spot opportunities to
develop the agency’s role
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Leads by example and oversee perfect execution
Thinks ahead and contingency plans
Pushes for the best work by ensuring clear briefs and reasonable timings from the client
Ensures they are receiving core training and have a view on career progression
Ability to manage pressure
Have a can-do attitude,
motivate teams
Team player
Key Capabilities
Responsibilities
and deadlines
Demonstrate a passion for
creative work
Builds relationships internally and externally
Confident communicator,
ability to lead meetings
Results and performance
focused
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Through strong client relationships create an environment where the best work can flourish,
ensuring clear and timely briefings from the client and the right resources from inside the
agency
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Possess a thorough understanding of client brand, the market environment and marketing
strategy
Create a supportive environment for their direct reports, troubleshooting when they are
unable to resolve issues, coaching and mentoring them, giving them enough room to grow,
but enough guidance and support so they don’t flounder
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They understand the perspectives and concerns of the different departments and experts in
the building and know how to reconcile these views
Manages projects and deliverables on time and on budget
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Fully understands agency SOP and follows this without exception
Ensures implementation of all projects within their responsibility to quality standards,
meeting all deadlines, or managing deadline amendment proactively
Ensures regular client and internal updates on programme / project progress are scheduled,
and manages any changes to planned activities that may occur
Develops comprehensive creative and tactical briefs alongside planning and ensures that
these are signed off
Manages client budgets carefully and responsibly, establishes brand forecasts and manages
client estimates and billing. Ensures that projects run within the budget allocated, flags to
senior management if there are any potential overspend and impress this upon their team
Account Directors should be able to question estimations and scopes of work, based upon
their experience of past projects. They are responsible for the profitability of their accounts.
Proactively questions and solves problems with internal teams to ensure smooth progress on
all client projects
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Participates in the assessment of creative offering relevant, insightful feedback and helps to
develop the case to sell the work
Compiles and monitors timelines and budgets on projects, alerting manager of problems and
highlighting next steps
Ensures copy, layout and artwork are checked meticulously against brief and relevant codes
Understands our work, our Network and our Clients
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Demonstrate a passion for healthcare, wellness and beauty and our competitive landscape
Demonstrate innovation and creativity beyond client ideas in brainstorm sessions/when
developing campaigns/programmes
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Understands the importance of linking activity with performance
Leads and supports the wider team on prospecting pitches
Acts as an advocate and supporter of DDB Remedy in all interactions with the client or
external suppliers
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Takes initiative with clients, proactively offering thinking, solutions and ideas
Will work in collaboration with the client and agency leadership to produce timelines that do
not put the agency, or individuals, under undue pressure
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Understands how each assignment fits into the brand scope, why an idea is right, and meets
the client’s objectives
Advise client on necessary programme changes/external issues and question and challenge
client in a manner appropriate to the company and individual client
Management and Leadership
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Has the ability and desire to be a future leader within the Account Management department
and agency
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Demonstrates ethical behavior and good judgement
Helps to create environments where the Four Freedoms are supported – Freedom to Fail,
Freedom from Fear, Freedom from Chaos, Freedom to Be
Provides feedback in a timely manner to all team members
Demonstrates ability to face problems head on, taking action when needed
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From day one:
DDBR Benefits
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access to a contributory agency pension scheme
25 days holiday a year and additional discretionary leave over the Xmas period + your birthday
off
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from joining critical illness cover
from joining life assurance at 4 times annual salary
many wellbeing benefits available at our office including access to a GP and physio
Following the probation period (three months):
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access to a Cycle to Work scheme
access to a Season Ticket Loan
access to Bupa Dental insurance
access to Health Shield cash health plan
holiday buy-back
hobby fund
inclusion in the Agency discretionary bonus scheme
At DDB Remedy we have an underlying belief that our agency and specialist services should reflect the society in which we live. Be
that Age, Disability, Education, Ethnicity, Gender, Gender identity, National Origin, Religion or Sexual Orientation.
Simply, we believe that Inclusion and Diversity makes for a more stimulating and inspiring working environment, where people are
treated with respect and can be comfortable being themselves. Embracing these different approaches and thinking helps deliver
tangible and positive results for our clients’ businesses.
So if you need any adjustments to complete your application or attend an interview please let us know, and we’ll make it work for
you.