Account Director

Account Management London, United Kingdom


Position at DDB Remedy

Role Profile  

Account Director  

Group Account Director /Senior Account Director/Business Director  

Reports To  

DDB Remedy  

Account Directors  

The DDBR Account Director comes into work each day understanding they are the voice of the  

client within the agency and the voice of the agency with client. They love to really service the  

client finding out how they can become part of the clients extended team. This service reflects  

the values of DDBR so every touchpoint from the agency is perceived as positive. This starts with  

picking up the phone to their client for a chat, to contributing to creative briefs and outputs, to  

leading meetings and making sure all the touchpoints are in place for the best engagement.  

The Account Director sets examples within their team and the wider agency for what excellent  

client service is. They are commercial. Understanding that the client’s business is foremost, and  

they are the experts on what is planned, being done and what is coming up.  

They keep everything moving proactively and enjoy working in a busy, challenging but rewarding  


What makes us different is that we do more than just generate great communications around  

health and well-being. We believe that our role is to change hearts, minds and behaviours so  

everyone can live a better life. And we live those values not just in the work we do for our clients  

but in the ethos we espouse within the agency. Of course, we work hard too.  

About the agency  

We want to do ‘great stuff’; to win awards, to build our reputation and push our business onwards  

and upwards. We truly value everyone who works with us in this. We nurture a culture of creative  

expression and excellence; we are all can do people.  

The day-to-day culture here is fast and focused on the creative output. Everyone gets their sleeves  

rolled up. Candidates need to be quick-minded, confident self-starters, who can spot opportunities  

to contribute and delight colleagues and clients.  

The Account Director…  

Position Summary  

has a bigger picture than account managers they are responsible for the day-to-day direction  

of the account, checking that it is on track both in terms of delivery and future planning  

understands the commercial realities of the business the client is in and spot opportunities to  

develop the agency’s role  

Leads by example and oversee perfect execution  

Thinks ahead and contingency plans  

Pushes for the best work by ensuring clear briefs and reasonable timings from the client  

Ensures they are receiving core training and have a view on career progression  

Ability to manage pressure  

Have a can-do attitude,  

motivate teams  

Team player  

Key Capabilities  


and deadlines  

Demonstrate a passion for  

creative work  

Builds relationships internally and externally  

Confident communicator,  

ability to lead meetings  

Results and performance  


Through strong client relationships create an environment where the best work can flourish,  

ensuring clear and timely briefings from the client and the right resources from inside the  


Possess a thorough understanding of client brand, the market environment and marketing  


Create a supportive environment for their direct reports, troubleshooting when they are  

unable to resolve issues, coaching and mentoring them, giving them enough room to grow,  

but enough guidance and support so they don’t flounder  

They understand the perspectives and concerns of the different departments and experts in  

the building and know how to reconcile these views  

Manages projects and deliverables on time and on budget  

Fully understands agency SOP and follows this without exception  

Ensures implementation of all projects within their responsibility to quality standards,  

meeting all deadlines, or managing deadline amendment proactively  

Ensures regular client and internal updates on programme / project progress are scheduled,  

and manages any changes to planned activities that may occur  

Develops comprehensive creative and tactical briefs alongside planning and ensures that  

these are signed off  

Manages client budgets carefully and responsibly, establishes brand forecasts and manages  

client estimates and billing. Ensures that projects run within the budget allocated, flags to  

senior management if there are any potential overspend and impress this upon their team  

Account Directors should be able to question estimations and scopes of work, based upon  

their experience of past projects. They are responsible for the profitability of their accounts.  

Proactively questions and solves problems with internal teams to ensure smooth progress on  

all client projects  

Participates in the assessment of creative offering relevant, insightful feedback and helps to  

develop the case to sell the work  

Compiles and monitors timelines and budgets on projects, alerting manager of problems and  

highlighting next steps  

Ensures copy, layout and artwork are checked meticulously against brief and relevant codes  

Understands our work, our Network and our Clients  

Demonstrate a passion for healthcare, wellness and beauty and our competitive landscape  

Demonstrate innovation and creativity beyond client ideas in brainstorm sessions/when  

developing campaigns/programmes  

Understands the importance of linking activity with performance  

Leads and supports the wider team on prospecting pitches  

Acts as an advocate and supporter of DDB Remedy in all interactions with the client or  

external suppliers  

Takes initiative with clients, proactively offering thinking, solutions and ideas  

Will work in collaboration with the client and agency leadership to produce timelines that do  

not put the agency, or individuals, under undue pressure  

Understands how each assignment fits into the brand scope, why an idea is right, and meets  

the client’s objectives  

Advise client on necessary programme changes/external issues and question and challenge  

client in a manner appropriate to the company and individual client  

Management and Leadership  

Has the ability and desire to be a future leader within the Account Management department  

and agency  

Demonstrates ethical behavior and good judgement  

Helps to create environments where the Four Freedoms are supported Freedom to Fail,  

Freedom from Fear, Freedom from Chaos, Freedom to Be  

Provides feedback in a timely manner to all team members  

Demonstrates ability to face problems head on, taking action when needed  

From day one:  

DDBR Benefits  

access to a contributory agency pension scheme  

25 days holiday a year and additional discretionary leave over the Xmas period + your birthday  


from joining critical illness cover  

from joining life assurance at 4 times annual salary  

many wellbeing benefits available at our office including access to a GP and physio  

Following the probation period (three months):  

access to a Cycle to Work scheme  

access to a Season Ticket Loan  

access to Bupa Dental insurance  

access to Health Shield cash health plan  

holiday buy-back  

hobby fund  

inclusion in the Agency discretionary bonus scheme  

At DDB Remedy we have an underlying belief that our agency and specialist services should reflect the society in which we live. Be  

that Age, Disability, Education, Ethnicity, Gender, Gender identity, National Origin, Religion or Sexual Orientation.  

Simply, we believe that Inclusion and Diversity makes for a more stimulating and inspiring working environment, where people are  

treated with respect and can be comfortable being themselves. Embracing these different approaches and thinking helps deliver  

tangible and positive results for our clients’ businesses.  

So if you need any adjustments to complete your application or attend an interview please let us know, and we’ll make it work for