Community Manager (Bilingual Italian/Spanish, French/Spanish)

Other Barcelona, Spain


Description

We are looking for a person who will be a great listener and an amazing conversation engager, with exceptional written communication skills. 
He/she should be a ‘people person’ with great customer service skills and the ability to moderate online conversations with our community: listen, answer and evaluate. 

** Responsibilities: 
● Taking as a starting point the information facilitated by the social media manager, Manage/Schedule/publish on all brands social channels, according to the agency creativities and the media plan, ensuring brand consistency. 
● Build a strong community and keep it engaged with meaningful conversations, day by day, building a solid relation. 
● Responding to comments and customer queries in an agile way. 
● Real time social listening (forums, social platforms and e-commerce reviews) to be able to: 
● forewarn possible crisis situations, 
● understand how is the Brand and competitors sentiment, 
● translate conversations into product/content trends and report it to the team, so we can create content in “real time” 
● Occasionally, participate in events to build relationship with influencers and community, and boost brand awareness. 
● Liaise with Product and Sales departments to stay updated on innovations and features 
● Stay up-to-date with special and relevant dates calendar. 
● Stay up-to-date with digital technology trends. 
● Report benchmarking status

** Requirements: 
● Solid 3 years experience as a community manager and knowledge of social media management & online marketing. 
● Experience launching consumer engagement initiatives 
● Experience in managing incident/crisis situation 
● Experience with analysis and listening tools: interpret website traffic, online customer engagement metrics, Ability to identify and track relevant community metrics . 
● Excellent writing skills 
● Attention to detail, organization skills, team player. 
● Pet lover…

Non negociable: 3 years proved experience as community Manager.