Account Director

Account Management London, United Kingdom


Role Profile



Account Director

Reports To

Group Account Director

DDB Remedy

Account Directors


The DDBR Account Director comes into work each day understanding they are the voice of the client within the agency and the voice of the agency with client. They love to really service the client – finding out how they can become part of the clients extended team. This service reflects the values of DDBR so every touchpoint from the agency is perceived as positive. This starts with picking up the phone to their client for a chat, to contributing to creative briefs and outputs, to leading meetings and making sure all the touchpoints are in place for the best engagement. 

The Account Director sets examples within their team and the wider agency for what excellent client service is. They are commercial. Understanding that the client’s business is foremost, and they are the experts on what is planned, being done and what is coming up.

They keep everything moving proactively and enjoy working in a busy, challenging but rewarding environment.

About the agency

What makes us different is that we do more than just generate great communications around health and well-being. We believe that our role is to change hearts, minds and behaviours so everyone can live a better life. And we live those values not just in the work we do for our clients but in the ethos we espouse within the agency. Of course, we work hard too.

We want to do ‘great stuff’; to win awards, to build our reputation and push our business onwards and upwards. We truly value everyone who works with us in this. We nurture a culture of creative expression and excellence; we are all can do people.

The day-to-day culture here is fast and focused on the creative output. Everyone gets their sleeves rolled up. Candidates need to be quick-minded, confident self-starters, who can spot opportunities to contribute and delight colleagues and clients. 

Position Summary

The Account Director

  • has a bigger picture than account managers they are responsible for the day-to-day direction of the account, checking that it is on track both in terms of delivery and future planning
  • understands the commercial realities of the business the client is in and spot opportunities to develop the agency’s role
  • Leads by example and oversee perfect execution
  • Thinks ahead and contingency plans
  • Pushes for the best work by ensuring clear briefs and reasonable timings from the client
  • Ensures they are receiving core training and have a view on career progression

Key Capabilities

Have a can-do attitude, motivate teams

Ability to manage pressure

and deadlines

Team player


Demonstrate a passion for creative work

Confident communicator, ability to lead meetings

Results and performance focused

What is in for you?

  • Position will be on an international, high performance portfolio of accounts delivering strategic consultancy, creative development, through to execution
  • Opportunity to build strong client relationships with day to day clients
  • Interesting client portfolio within the aesthetics industry
  • Dynamic account team to support Account Director
  • Global/regional experience preferred


Builds relationships internally and externally

  • Through strong client relationships create an environment where the best work can flourish, ensuring clear and timely briefings from the client and the right resources from inside the agency
  • Possess a thorough understanding of client brand, the market environment and marketing strategy
  • Create a supportive environment for their direct reports, troubleshooting when they are unable to resolve issues, coaching and mentoring them, giving them enough room to grow, but enough guidance and support so they don’t flounder
  • They understand the perspectives and concerns of the different departments and experts in the building and know how to reconcile these views


Manages projects and deliverables on time and on budget

  • Fully understands agency SOP and follows this without exception
  • Ensures implementation of all projects within their responsibility to quality standards, meeting all deadlines, or managing deadline amendment proactively
  • Ensures regular client and internal updates on programme / project progress are scheduled, and manages any changes to planned activities that may occur
  • Develops comprehensive creative and tactical briefs alongside planning and ensures that these are signed off
  • Manages client budgets carefully and responsibly, establishes brand forecasts and manages client estimates and billing. Ensures that projects run within the budget allocated, flags to senior management if there are any potential overspend and impress this upon their team
  • Account Directors should be able to question estimations and scopes of work, based upon their experience of past projects.  They are responsible for the profitability of their accounts.
  • Proactively questions and solves problems with internal teams to ensure smooth progress on all client projects
  • Participates in the assessment of creative offering relevant, insightful feedback and helps to develop the case to sell the work
  • Compiles and monitors timelines and budgets on projects, alerting manager of problems and highlighting next steps
  • Ensures copy, layout and artwork are checked meticulously against brief and relevant codes


Understands our work, our Network and our Clients

  • Demonstrate a passion for healthcare, wellness and beauty and our competitive landscape
  • Demonstrate innovation and creativity beyond client ideas in brainstorm sessions/when developing campaigns/programmes
  • Understands the importance of linking activity with performance
  • Leads and supports the wider team on prospecting pitches
  • Acts as an advocate and supporter of DDB Remedy in all interactions with the client or external suppliers
  • Takes initiative with clients, proactively offering thinking, solutions and ideas
  • Will work in collaboration with the client and agency leadership to produce timelines that do not put the agency, or individuals, under undue pressure
  • Understands how each assignment fits into the brand scope, why an idea is right, and meets the client’s objectives
  • Advise client on necessary programme changes/external issues and question and challenge client in a manner appropriate to the company and individual client


Management and Leadership

  • Has the ability and desire to be a future leader within the Account Management department and agency
  • Demonstrates ethical behaviour and good judgement
  • Helps to create environments where the Four Freedoms are supported – Freedom to Fail, Freedom from Fear, Freedom from Chaos, Freedom to Be
  • Provides feedback in a timely manner to all team members
  • Demonstrates ability to face problems head on, taking action when needed


DDBR Benefits

From day one:


  • access to a contributory agency pension scheme
  • 25 days holiday a year and additional discretionary leave over the Xmas period + your birthday off
  • from joining critical illness cover
  • from joining life assurance at 4 times annual salary
  • many wellbeing benefits available at our office including access to a GP and physio


Following the probation period (three months):


  • access to a Season Ticket Loan
  • access to Bupa Dental insurance
  • access to Health Shield cash health plan
  • holiday buy-back
  • hobby fund
  • inclusion in the Agency discretionary bonus scheme


At DDB Remedy we have an underlying belief that our agency and specialist services should reflect the society in which we live. Be that Age, Disability, Education, Ethnicity, Gender, Gender identity, National Origin, Religion or Sexual Orientation.


Simply, we believe that Inclusion and Diversity makes for a more stimulating and inspiring working environment, where people are treated with respect and can be comfortable being themselves. Embracing these different approaches and thinking helps deliver tangible and positive results for our clients’ businesses.


So, if you need any adjustments to complete your application or attend an interview please let us know, and we’ll make it work for you.