Platform Product Manager

Product Development Nashville, Tennessee


Description

Onsite Work Only: Franklin, TN 

Our mission to change the world isn’t easy. We experience resistance every day because what we believe is absolutely counter-cultural. We’re weird. We actually hate debt. We actually cut up our credit cards . . . like, for real. We don’t use them in our entire business. We don’t use debt. Period. Some of us are still fighting our way out of it, but we aren’t going back in. 

Our team is on a crusade to help change lives! Do you want to see the work you do make a huge impact on others each and every day? Read on!

Who We're Looking For:

Our team is seeking an experienced Technical Product Manager who can lead and drive a set of platform capabilities that power our digital products. These capabilities are used by our digital products to deliver world-class solutions that provide HOPE to our customers every day. Capabilities range from e-commerce to Identity & Access (IAM) solutions. You will work closely with a product team of software engineers, QA engineers, and other engineering talent along with product, business and engineering leaders across the company.

What Winning Looks Like:

  • Identify a product strategy for platform capabilities and share strategy with teams that are considering the capabilities.
  • Define a shareable product roadmap with key product goals/outcomes and continue to iterate it over time.
  • Assist in customer support or troubleshooting related to platform capabilities.
  • Gather and analyze customer problems and enhancement requests.
  • Define and capture metrics that you will use to measure the usage and outcomes of your capabilities.
  • Build and maintain solid relationships with your product team, business stakeholders, and engineering leaders.

The Skills You Need To Win:

  • 5+ years experience with software in any role
  • 2+ years working as a Technical Product Manager/Delivery Manager using Agile methodologies (e.g. Scrum or Kanban)
  • Proven track record of communicating complicated ideas, projects, and requirements to senior leadership and C-suite.
  • Proven track record of documenting capabilities well so that they are easy to understand, use, and implement.
  • Proficient in creating and building SLAs to prove high-quality solutions for customers.
  • Experience building discovery cards, epics, user stories, etc.
  • Ability to problem solve and think differently.
  • A technical/development background is a plus!!
And by the way, we’re not stuffy and corporate around here. We protect our culture and care about your work environment. Our leadership really communicates and listens! Because of that, we offer perks and benefits such as:

  • A 401(k) match of 4% after one year as a team member (you can still contribute in the first year) 
  • Health insurance on day one with a $500 HSA match every year 
  • One fully paid workweek of ministry time after one year to volunteer for your favorite charity or nonprofit
  • Generous PTO and paid sick time off
  • We prioritize work-life balance and rarely exceed a 40-hour work week
  • Weekly devotionals with world-renowned speakers, pastors and authors 
  • $300/year to put toward achieving your fitness goals 
  • Casual dress and work environment 

It’s a calling, and we’re on a mission to change lives. Join the crusade! Apply now.

EEO, including disability/vets