Onsite Support Technician - Level I

Information Technology Arlington, Virginia


Description

Responsibilities and Qualifications:

Selected Responsibilities:

  1. Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
  2. Perform onsite updates, Configuration changes, or Software installations.
  3. Perform bulk MACDs.
  4. Provide technical Support and setup during special events such as conferences.
  5. Provide onsite technical assistance to End Users.

Qualifications:

  1. BS/BA in Computer Science, Information Technology, or an equivalent combination of education or experience.
  2. Three to five years of experience in service delivery and Network hardware and software Configuration troubleshooting.
  3. Experience with various desktop systems, operating systems, and diverse technical environments.
  4. Excellent customer service orientation and verbal communication skills.
  5. Experience Supporting Windows Operating Systems, MAC Operating Systems, MS Office, VPN, local and Network printing, and mobile device services such as ActiveSync.
  6. Ability to install software for and troubleshoot a wide range of applications.
  7. Experience in a financial services environment preferred.
  8. Analytical thinking and problem-solving ability.