Desktop Technician (Onsite Service Technician-Level II)

Information Technology Arlington, Virginia


Description

Desktop Technician (Onsite Service Technician-Level II)

This position will support a Government agency that requires US Citizenship.

Location:  Arlington, VA with Remote Options/On-site

Datawiz Corporation, a minority-owned Virginia based business incorporated in 1999. Datawiz is appraised at CMMI Level III for DEV & SVS by CMMI Institute a subsidiary of ISACA. Datawiz also achieved ISO 9001:2015, ISO 27001:2013, and ISO 20000-1:2011 certifications.  With strong qualifications in Building, Securing and Managing IT infrastructure for Public and Commercial Sectors. 

Datawiz holds a strong position and reputation providing support to various federal agencies to meet their small-business utilization requirements with high caliber products and services offerings, for their critical business processes. Through our proven project management and cost engineering methodology services, we ensure that our clients get maximum return on their investment by managing systems to meet their current and future needs.

Datawiz has a current opening for a Desktop Technician (OST Level II) to support one of our largest Government clients in Arlington, VA. 

For this role, we are looking for someone who loves to solve problems and passionate about technology.  You will be working within a group of desktop technicians (like minded individuals) from Level I-Level IV and field engineers that are responsible for supporting all hardware and software products used by the agency. You will be part of the team, helping to troubleshoot problems and provide customers solutions. Are you ready for the challenge? 

Duties and Responsibilities:

 

  • Act as a lead technician in the performance of onsite Support activities.
  • Perform complex installations and Configurations of desktops, laptops, mobile devices, and associated Peripherals and related Software.
  • Lead teams in the performance of onsite Updates, Configuration changes, or Software installations
  • Lead technical Support and setup during special events such as conferences.
  • Provide lead technical assistance to End Users.
  • Liaise with and Support Customer VIPs.
  • Resolve escalated Service delivery issues, including communicating Service delivery issues to the appropriate internal stakeholders, and Support communications to the field force from the business liaisons regarding Service delivery issues.

 

Minimum Requirements:

  • BS/BA in Computer Science, Information Technology, or an equivalent combination of education or experience.
  • Previous experience in service delivery and Network hardware and software Configuration troubleshooting.
  • Experience with various desktop systems, operating systems, and diverse technical environments.
  • Excellent customer service orientation and verbal communication skills.
  • Experience Supporting Windows Operating Systems, MAC Operating Systems, MS Office, VPN, local and Network printing, and mobile device services such as ActiveSync.
  • Ability to install Software for and troubleshoot a wide range of Applications.
  • Experience in a financial services environment preferred.
  • Analytical thinking and problem-solving ability.
  • Experience and Knowledge of ServiceNow or BigFix
  • This position supports a federal government agency that requires US Citizenship and Background Investigation. The candidate must be able to clear the Background Investigation in order to commence work. 

Datawiz offers the following Benefits:

  • Medical
  • Dental
  • Vision
  • Flexible Spending Account
  • Health Savings Account
  • Life and AD&D
  • Short-Term Disability
  • Long-Term Disability
  • 401(k)
  • Tuition Assistance
  • Paid Time Off