Onsite Support Technician - Level II

Information Technology Arlington, Virginia


Description

Selected Responsibilities

  1. Act as a lead technician in the performance of onsite Support activities.
  2. Perform complex installations and Configurations of desktops, laptops, mobile devices, and associated Peripherals and related Software.
  3. Lead teams in the performance of onsite Updates, Configuration changes, or Software installations.
  4. Lead teams in the performance of bulk MACDs.
  5. Lead technical Support and setup during special events such as conferences.
  6. Provide lead technical assistance to End Users.
  7. Liaise with and Support Customer VIPs.
  8. Resolve escalated Service delivery issues, including communicating Service delivery issues to the appropriate internal stakeholders, and Support communications to the field force from the business liaisons regarding Service delivery issues.

Qualifications:

  1. BS/BA in Computer Science, Information Technology, or an equivalent combination of education or experience.
  2. Five or more years of experience in service delivery and Network hardware and software Configuration troubleshooting.
  3. Experience with various desktop systems, operating systems, and diverse technical environments.
  4. Excellent customer service orientation and verbal communication skills.
  5. Experience Supporting Windows Operating Systems, MAC Operating Systems, MS Office, VPN, local and Network printing, and mobile device services such as ActiveSync.
  6. Ability to install Software for and troubleshoot a wide range of Applications.
  7. Experience in a financial services environment preferred.
  8. Analytical thinking and problem-solving ability.