Guest Experience Assistant Manager
Description
Have you heard? Dash In, a Wills Group company, is Great Place to Work Certified™! We’re proud of this achievement and our people who make greatness happen. Want to join a company that puts its people first?
Dash In is seeking a Guest Experience (Front End/FOH) Assistant Manager at our brand new location in Ellicott City, MD starting at $21+ per hour plus $1 per hour premium for overnight shifts!
Job Purpose and Function
Dash In, a Wills Group company, is launching a new innovative concept focused on an elevated guest experience and high-quality food service and we are building out the Guest Experience (Front of House) team to execute and deliver an exceptional guest experience in a 24/7 retail environment. Dash In is a leading convenience brand that operates multiple revenue centers within each store that include fuel, convenience products, prepared food service, and car wash. Dash In operates a network of 60+ convenience retail locations that encompasses a combination of Franchise and Corporate operations.
The Dash In CORP Guest Experience Manager (GEM) is responsible for the effective and efficient operations of the Front of House (FOH) retail operation of a Dash In store. The GEM will assist the Store Manager in leading a team to deliver an exceptional guest experience in a 24/7 retail environment. Performance in this role will be measured by sales growth, customer feedback, 3rd party inspections and assessments, brand standard adherence, and profitability measurements such as inventory loss, labor, and expense controls, etc. Additionally, the GEM is accountable for setting a positive FOH culture; hiring, training and developing high performing associates; and fostering engagement throughout the store team.
This position requires an in-depth understanding of FOH Dash In Operations, ordering, cleanliness requirements, inventory controls, coaching, cash management, training practices, and all other relevant store functions. This role reports to the Dash In CORP Store Manager and collaborates with other Dash In CORP Guest Experience Managers, the Training Team, the HR Business Partner, Category Management, and other Operational Managers.
How You’ll Make an Impact
- Assists CORP Store Sr. Manager with Hiring. Trains, Develops and Leads a high-performing team of retail associates that deliver an outstanding guest experience 24/7.
- Orders products effectively to drive sales, maintains adequate levels of C-store inventory, and protects inventory from loss and pilferage.
- Maintains Dash In Brand Standards at all times that include high levels of guest engagement, a clean facility, maintaining a safe environment, and follows all Dash In operational guidelines.
- Communicates effectively up, down and across the organization
- Completes Work Activities at the Direction of the Dash In CORP Store Sr. Manager, and/or other Operational Executives.
- Achieves 3rd party audits and inspections that meet or exceed expectations that include ACL Guest Experience assessments and Branded Wholesaler Inspections.
- Completes Work Activities at the Direction of the Dash In CORP Store Manager, and/or other Operational Executives.
- Acts as Store Manager in the absence of the Dash IN CORP Manager, and/or Dash In Foodservice Manager.
What We’re Looking For:
- High School Diploma or equivalent (GED) required; associate or bachelor's degree in related field preferred.
- 3+ years of experience in an operations, customer service, food service, and/or retail environment.
- 2+ years of experience leading a team.
- Ability to work a varied full-time schedule including days, nights, overnights, and weekends.
- Must be authorized to work in the United States and be at least 18 years of age.
- Must be able to successfully complete a background check and drug screening.
Ideal candidates will also have:
- Active ServSafe certification, preferred.
- As a Guest Experience expert, you'll welcome our guests into the store with a smile and take care of them as they shop throughout our store. You'll be the first and last person our guests see, so you must have a "Guest First" attitude.
- Ability to use technology including POS software.
- Ability to multi-task and problem solve.
- Operational proficiency.
- Strong problem-solving skills.
- Effective interpersonal skills.
- Ability to coach, teach, develop.
- Proficiency communicating & presenting to a team.
- Excellent written and oral communication skills.
- Attention to detail & follow-up.
- Drive for results.
Competencies:
- Adapting and responding to change.
- Working with people.
- Delivering results and meeting customer expectations.
- Deciding and initiating action.
- Persuading and influencing.
Why You Should Join Dash In
Dash In is a leading convenience merchandise and motor fuel marketer of The Wills Group, Inc., serving customers at over 65 retail outlets throughout Maryland, Virginia and Delaware. Dash In operates both Corporate and Franchise Operated locations within the region. The Wills Group is a $1.5 billion company and one of the largest independent marketers of Shell Branded Fuel in the country. Throughout our 95+ years in the industry, Wills Group has gained a reputation of driving innovation, providing our customers with products and services at exceptional value, and fostering a great work environment for professional development and advancement.
Dash In is a leading convenience merchandise and motor fuel marketer of The Wills Group, Inc., serving customers at over 65 retail outlets throughout Maryland, Virginia and Delaware. Dash In operates both Corporate and Franchise Operated locations within the region. The Wills Group is a $1.5 billion company and one of the largest independent marketers of Shell Branded Fuel in the country. Throughout our 95+ years in the industry, Wills Group has gained a reputation of driving innovation, providing our customers with products and services at exceptional value, and fostering a great work environment for professional development and advancement.
At Dash In, our mantra is: Learn. Grow. Lead. We believe the success of our company lies in the depth and durability of our employees and that is why we are committed to continued learning and advancement for all employees. We are proud to offer flexible roles that empower you with the skills to be a professional, from working with diverse teams and customers to building the foundation for your future. Every day, we are leading in our community, being responsible neighbors and focused on doing what is good for the environment and our neighborhood, not just our bottom line.
Benefits and Perks
Are you interested in joining a certified Great Place to Work™ that invests in your development, future, and well-being? Then Dash In is the right place for you! Life at Dash In has many perks. We work hard to ensure every team member lives life to the fullest outside the store. We fully believe that when we support and encourage one another, our customers and stores benefit greatly.
We take pride in investing in our people’s well-being, that’s why we back our words with competitive total rewards packages.
We take pride in investing in our people’s well-being, that’s why we back our words with competitive total rewards packages.
Benefits for all employees:
- Financial Well-being – Employer 401 (k) with employer-matched contribution up to 7% and financial planning assistance.
- Career Growth – Advancement opportunities in the Mid-Atlantic Region.
- Employee Discounts – Free coffee and fountain beverages, plus discounts on fresh food and car washes.
Benefits for full time employees:
- Paid Time Off – Vacation starting at 2 weeks, sick and personal leave, plus paid holidays, including annual floating holiday.
- Paid Community Engagement – 2 paid community service days each year.
- Paid Parental Leave – Paid leave for new parents.
- Education and Development – 100% tuition reimbursement to support your education goals, robust development programs, and certificate program assistance (up to 100% employer-paid). GED completion program (employer-paid) also available for sales associates.
- Healthcare – affordable medical, dental, and vision plans with an option for health savings account.
- Insurance – Pet insurance, basic life insurance, short and long-term disability coverage.
Dash In is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin. #rm