Dallas Zoo Management Careers

 

The Volunteer Programs Representative provides administrative and logistical support to the Volunteer Services department. This part-time entry-level role focuses on the execution of the volunteer lifecycle—assisting with application processing, maintaining database records, and providing on-site support for orientations and special events.

 

 

 

• Works positively and cooperatively with a diverse group of volunteers and all Zoo departments to support the mission of the Dallas Zoo.

• Performs the initial intake of volunteer and intern applications, ensuring all required fields are completed before passing them to the Volunteer Coordinators.

• Monitors the status of background checks and TB test results, flagging pending items for the coordinator’s review.

• Completes routine data entry into the volunteer database, such as logging service hours, updating contact information, and archiving inactive files.

• Serves as the first point of contact for the department by answering general phone calls and monitoring the volunteer email inbox for basic FAQ responses.

• Photocopies, assembles, and organizes training manuals, orientation folders, and recruitment packets.

• Maintains the inventory of volunteer uniforms and office supplies.

• Physically prepares spaces for orientations, events, and other department meetings (arranging chairs, setting up AV, and cleaning up post-event).

• Prepares and transports supplies to support programs and daily activities.

• Assists with check-in and monitoring of special event volunteers at evening events such as Zoo Lights, Zoo to Do, Illuminature, and Safari Nights.

• Supports the Volunteer Coordinators during internship sessions by setting up lunch programs and coordinating the calendar for professional development speakers.

• Assists on-site with "day-of" needs for special projects, acting as a runner or additional set of hands for the volunteer team.

• Drafts initial sign-up sheets or "Save the Date" blurbs for volunteer email updates for the coordinator to edit and approve.

 

• High School Diploma required, Bachelor’s degree preferred or equivalent combination of education and experience.

• Experience supervising adults and/or children in a group atmosphere.

• Experience recruiting, coordinating and retaining volunteers (preferred).

• Software skills – Microsoft Office (Word, Excel and Publisher) and volunteer tracking software.

• Excellent oral and written communication skills as well as analytical and problem-solving skills are essential.

• Must be able to follow oral and written instructions.

• Able to work flexible hours, including weekends and evenings as necessary to meet deadlines and department goals.

• Must have a valid Texas driver’s license.

• Successful candidates must complete pre-employment drug screening and background check

 

 

 

• Regularly works irregular hours, including weekends and evenings. May have a regular schedule that includes Saturday/Sunday.

• Ability to travel off-site from time to time for business purposes using access to reliable transportation.

• Ability to exert light physical effort in sedentary to light work. This may involve some lifting, carrying, moving, pushing, and/or pulling of objects/materials of up to 50 pounds. Tasks may also involve significant periods of standing or walking outside during events, as well as during event set-up or break-down times.