Special Events and Attractions Lead
Description
JOB SUMMARY
The Special Events and Attractions Lead position helps to lead the set-up and execution of multiple large-scale, revenue-generating events and installations, including but not limited to our park-wide holiday lights experience (Dallas Zoo Lights) as well as other annual and temporary exhibits and installations.
This position requires creativity, teamwork, and an adherence to deadlines and safety procedures to ensure Dallas Zoo events and attractions achieve desired expectations, on time and on budget. This position reports directly to the Manager of Special Events and Attractions and works closely with the Guest Services Department and other Zoo departments to help create Best Day Ever experiences at the Dallas Zoo.
SPECIFIC DUTIES AND RESPONSIBILITIES
• Sets the example for team members in the set-up and execution of events utilizing a variety of materials, tools, equipment and vehicles.
• Operates and monitors tool and equipment use for proper installation methods (boom lift, ladders, hand tools, etc....).
• Upholds the Standard Operating Procedures (SOP’s) and ensure these practices are understood and followed for accountability.
• Communicates with the Assistant Manager of Special Events and Attractions to ensure the execution of events and attractions create a safe experience for guests, staff, and animals.
• Helps track and maintain material inventory, supplies, and equipment required for event setup.
• Ensure work areas and work carts are organized and in good condition.
• Monitors Zoo vendor work (sometimes after-hours) to ensure that contracted work is conducted in accordance with Zoo guidelines for safety, efficiency and guest satisfaction.
• Perform other duties as assigned in other guest service areas as needed.
QUALIFICATIONS
• Must have a high school diploma or GED
• Must have a positive, can-do attitude for problem resolution
• Must be capable of working independently as well as being part of a team
• Must have excellent customer service skills and maintain an effective rapport with all levels of management, employees and zoo guests
• Must be able to communicate effectively across all organizational levels.
• Must be able to follow oral and written instructions, be flexible, self-motivated and a team player with good observational skills
• Must be able to walk, stand, sit, kneel, stoop, crawl, twist, reach above head, pull, bend, climb stairs and ladders and carry up to 50lbs
• Ability to work evenings and weekends
• Must have a valid driver’s license and reliable transportation