Dallas Zoo Management Careers

 

The Audio-Visual Specialist position contributes to the overall success of Zoo operations including a great guest experience through properly functioning audio-visual equipment. Reporting to the Director of Special Events and Attractions, the AV Specialist will be responsible for maintaining and installing in-park audio visual systems throughout the campus. In addition, this position supports events and seasonal/temporary exhibits with AV needs at the zoo. 

 

 

 

 

 

• Maintain and monitor existing audio visual systems. Systems include built in AV in public viewing spaces, restaurants, meeting rooms, and microphones (and music) at encounters and stage shows. 

• Ensure installed equipment is functioning properly and escalate issues to management as needed

• Set up Portable Audio-visual systems, including microphones for events and meetings in coordination with event leads and department leadership. 

• Works with Zoo departments to ensure AV equipment is prepared and ready for events and daily operations. 

• Provide basic operating instructions to staff and system users.

• Serve as a first responder for system malfunctions and troubleshooting during events, and escalate issues to management in real time.  

• Assist with coordinating repairs and replacements of AV systems. Coordinate with vendors and contractors for on-site repairs.

• Perform monthly audit of operating equipment and share findings with management to support planning and readiness.

• Maintain and update system tracking databases by accurately recording equipment issues, repairs, and service history, and notify leadership of recurring or outstanding issues.

• Design music playlists for general park operations, encounters, stage shows, and special events.

• Respond to work orders for audio-visual equipment. 

• Assist with the installation and maintenance of camera and audio-visual equipment, working alongside vendors and contractors to support safety needs.

• Work at heights using ladders or elevated equipment in accordance with safety guidelines.

• Performs other duties as required.

 

• One to three years of professional or volunteer audio video experience.

• Outstanding commitment to customer service and communication skills.

• Strong attention to detail with an outstanding ability to multi-task.

• Ability to exercise good judgment and diplomacy in working with others.

• Intermediate skill level working with hand tools and installation techniques.

• Basic carpentry skills are a plus.

• Must understand the value and need for meeting deadlines and communicating effectively in order to do so.

• Strong customer service skills.

• High degree of adaptability. Must be able to shift priorities seamlessly while remaining efficient and effective.

• Self-motivated with ability to work with little or no supervision, take initiative to solve issues as they arise and accept constructive criticism as given.

• Desire to be an integral part of a team and work together to accomplish goals.

• Must be able to establish and maintain an effective rapport with all levels of management, employees, and Zoo guests. 

• Commitment to the mission and values of the Dallas Zoo.

 

• Will work irregular hours, including some nights, holidays and weekends, as needed. 

• Navigate obstacles in various work environments as needed. 

• Exposure to heights, including climbing and working on stairs, ladders, or elevated equipment.

• Tasks involve significant periods of standing or walking outside during events and photo shoots, as well as during event set-up or break-down times. 

• Lifting, carrying, moving, pushing, and/or pulling of objects/materials of up to 50 pounds.

• Must be able to follow oral and written instructions.

• Must have a valid Texas driver’s license with reliable transportation.