IT Support Specialist

Corporate Dallas, Texas


Description

We’re looking for an IT Support Specialist I to join our growing IT team. In this role, you’ll be the first point of contact for employees needing tech help — from troubleshooting hardware and software to setting up new equipment and ensuring our team can work efficiently. You’ll provide reliable, consistent, and professional support that ensures our systems run smoothly and securely.

 

Compensation: $53,000 - $62,000 annually

Location: On-site in Dallas, Texas

Schedule: Afternoon shift 1 pm - 9:30 pm

Job Responsibilities:

       Respond promptly to IT support requests via phone, email, or in person

       Follow established Standard Operating Procedures (SOPs) for troubleshooting and documentation

       Record all issues, actions, and resolutions accurately in the IT ticketing system

       Install, set up, test, and configure new and existing workstations, printers, hardware, equipment, and software

       Perform hardware and software updates and upgrades as required

       Set up and configure workstations, equipment, and software

       Maintain and update inventory records for all IT assets

       Assist in onboarding new employees with proper technology setup and training

       Maintain security and compliance in all IT support activities

       Occasionally travel to remote offices to install or configure technology

       On-call and after-hours work may be required to meet the needs of this position

Qualifications:

       2+ years of customer service experience

       Strong organizational skills and commitment to accuracy

       Must be able to communicate effectively with a wide variety of non-technical users

       Proficiency with Windows 11 and Microsoft Office 365 (Outlook, OneDrive, SharePoint, Teams)

       Ability to troubleshoot hardware, software, printer, and network issues

       Skilled at documenting processes and maintaining clear records

Preferred:

       Bachelor’s degree or equivalent experience

       2 years of relevant technical experience

       Familiarity with ITIL or similar best practices

       Experience with ZenDesk, Pulseway, and multi-location IT support

       Knowledge of iOS and Android

Benefits: 

Employees and their families are eligible to enroll in: 

        Medical, Dental, and Vision

        Health Savings Account (HSA)

        Company Sponsored Life Insurance

        Supplemental Life Insurance

        Long-term and short-term disability

        Accident protection

        Employee assistance program - access to counseling services and other tools to improve work/family/life balance

        Pet Insurance for your furry family member

        401k plan

        Additional Insurance Programs including:

        UHC Rewards

        Rally Health

        One Pass Select (gym membership subscription)

Additional Perks: 

        VPTO (Volunteer paid time off) year-round incentives to give back to your local community

        Personal/Professional Development - we provide books, courses, and opportunities to attend leadership conferences

        Relocation opportunities to other branches across the nation

Each DaBella Employee receives:  

        80 hours of Paid Time Off annually with incremental increases

        6 paid holidays during a calendar year effective day one of employment

About DaBella:   

Here at DaBella, we are a people company, and our focus is OUR people. That’s why we stand behind our Core Values: We Lead. We Care. We Grow!  

Our leadership team strives to train and develop all our employees for success and growth within our organization. We fully encourage internal growth so you can reach your full potential and establish a career with us! Many of our leadership and management members started off in this same entry-level position, and now are driving the company to transform home improvement services across the country - Come join our explosive growth!   

 

For more information, please visit www.DaBella.us