Client Service Representative Part Time

Receptionist (CCA, CSR) Orlando, FL


Description

Client Service Representative

Being a Client Service Representative (CSR) in a veterinary office takes a special kind of person who is able to deal with both humans and animals alike. As a CSR your primary responsibility is to be efficient in any and all front desk operations.  A CSR is the client’s first and last impression of Curry Ford and it is important that all clients feel welcome, safe and comfortable. CSRs are invaluable members of our hospital team, and we treat them that way. Come thrive in an environment that encourages learning and continued grow within the profession and become the bridge between pet owners and patient care.

Essential Functions and Responsibilities:

        Deliver exceptional customer service to pet owners in a polite and timely manner, both in person and over the phone

        Schedule and confirm appointments, record keeping and organization, provide estimates and invoices for payment

        Respond with compassion and empathy in stressful and emotional situations

        Maintain a clean, stocked and orderly lobby and front office area

        Educate clients on wellness plans, food and products sold in waiting room

        Perform opening and closing procedures, end of day reports and deposits 

        Data Entry: records, client questionnaires, referral information, etc.

        Distribute mail 

        Ensure that referral letters and lab results go to the corresponding veterinarians 

        Admit patients

Skills and Qualifications:

        1-3 years’ experience in veterinary practice (or human medical practice) preferred

        Minimum 2 years’ customer service experience required (retail, food and beverage, etc.)

        Computer experience (email usage, word/excel) and proficiency required in front desk equipment (such as, fax machine, credit card machine, copy machine, and postage meter)

        Must possess basic math skills to determine proper deposits, make change, and process payments utilizing credit card and check terminal

        There must be a general understanding of veterinary terminology, situational understanding and being able to successfully communicate these situations with clients and veterinary team. 

        Able to phone and waiting room triage to determine the difference between an emergency and a routine office visit

        Excellent communication skills with clients and team members

        Proficient time management, ability to problem solve, learn, and handle multiple tasks

        Enthusiastic team player with a patient, and positive professional attitude.

        Must be able to work seated for a majority of day

Benefits and Perks:

        Personal Pet Discounts

        Company Sponsored Employee Assistance Program (EAP)

 

Curry Ford Animal Hospital, located in Orlando, FL, is a full-service animal hospital and welcomes both emergency treatment cases as well as pet patients in need of routine medical, surgical, and dental care. Our hospital team has years of experience treating serious conditions and offering regular pet wellness care. Beyond first-rate pet care, we make our clinic comfortable, kid-friendly, and calm, so your pet can relax in the waiting room and look forward to meeting our veterinarian.

 

We are a proud United Veterinary Care Partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients. One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love.