The Service Supervisor is responsible for coordinating customer service activities and has responsibility of all activities in the shop and the field and must have a strong desire to lead and grow technicians.
LiftOne invests in our employee’s through on-going training and development to enhance skills and performance. Excellence in this challenging and rewarding position could create advancement into other leadership roles in the organization.
Essential Duties and Responsibilities include the following. Duties may vary based on branch size; other duties may be assigned.
- Participate in the site level lean management system including daily performance huddles, Gemba walks, root cause problem solving, and adherence to leader standard work
- Monitor safety, quality, delivery, and cost metrics to drive customer satisfaction and site profitability
- Moderate technician team meetings and escalate roadblocks or hurdles to the service manager or central support resources
- Visit with customers, support techs, and follow up on quality in the field on occasion
- Establish the safety culture and ensure adherence to all company safety policies along with company policies and best practices
- Approve timesheets and work orders and leverage our service platform to maintain accurate records of work performed and parts utilized
- Dispatch and manage all work orders and cross-level work between resources
- Drive accountability for quality standard and ensure good appearance of tech vans and inventory levels
- Manage the preventative maintenance program to achieve the company standards of completion
- Aggregate and escalate the voice of the technician to ensure we are removing roadblocks for our key customer service touchpoints
- Conduct performance appraisals, training and development activities for technicians (e.g. promotions, salary increases, terminations, disciplinary actions, etc.)
- Assist in determining technician staffing levels and technician career development
- Bachelor’s degree from a four-year college or university preferred; in addition to two - four years’ related experience and/or training; or equivalent combination of education and experience.
- Proven leadership experience with a strong track record of results
- Excellent verbal and written communications skills
- Ability to solve practical problems and deal with a variety of concrete variables
- Strong listening and presentation skills
- Experience with material handling or other service-oriented industries preferred
- Experience with lean operating systems and continuous improvement preferred
- Computer Skills: Proficient in the use of Microsoft Office (Word, Excel, Outlook and PowerPoint). Desire and ability to learn and utilize auxiliary systems such as Salesforce, SAP and ServiceMax.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly exposed to moving mechanical parts. The employee is frequently exposed to high, precarious places; fumes or airborne particles; outside weather conditions and vibration. The employee is occasionally exposed to wet and/or humid conditions; toxic or caustic chemicals; extreme cold; extreme heat and risk of electrical shock. The noise level in the work environment is usually loud.
LiftOne is an EEO/AA Employer. All qualified individuals – including minorities, females, veterans, and individuals with disabilities – are encouraged to apply
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. If you are unable to complete the application without an accommodation, please call 704-731-7701 for assistance.