IT & Security Support Technician
Description
IT & Security Support Technician
Chiampou Travis Besaw & Kershner (CTBK) is a locally owned and operated full-service accounting firm based in Amherst, NY. With over 150 talented professionals on our team, we provide businesses and high net worth individuals with assurance, accounting, tax, and business consulting services. Our clients come from a variety of industries, including manufacturing/distribution, construction, real estate, not-for-profit, healthcare, and professional services.
At CTBK, we prioritize delivering professional services that exceed our clients' expectations while creating a positive and nurturing work environment for our employees. We are committed to helping our staff grow and develop successful and rewarding careers, providing challenging opportunities for personal and professional growth.
At CTBK, we prioritize delivering professional services that exceed our clients' expectations while creating a positive and nurturing work environment for our employees. We are committed to helping our staff grow and develop successful and rewarding careers, providing challenging opportunities for personal and professional growth.
As an IT & Security Support Technician, you will work on the CTBK Tech & Security team. You will be providing both client and administrative support.
Key responsibilities include:
- Ticket Resolution: Manage and resolve client support tickets promptly, ensuring accurate documentation and timely follow-up.
- Scheduling: Coordinate appointments with internal teams, clients, and vendors.
- Client Interactions: Communicate effectively with vendors and clients to understand issues, provide solutions, and maintain positive relationships.
- Ordering: Handle procurement of IT hardware, software licenses, and security tools; and track orders. Additionally, providing sales quotes to clients.
- Administrative Support: Management of calendars and emails, answering client phone calls, responding to client requests.
Required skills:
- Ability to work effectively under pressure and meet tight deadlines while maintaining attention to detail and quality of work.
- Knowledge in troubleshooting hardware, peripherals, software, operating systems and internet connections.
- Have attributes such as communication, teamwork, adaptability, and problem-solving in creating a positive productive work environment.
- Familiarity with working in IT or a similar role with hands-on experience diagnosing and resolving basic technical issues.
- Strong interpersonal skills to effectively interact with clients, peers, and other contacts.
- Deliver quality customer service and uphold CTBK’s high-quality standards.
- Contribute to identifying solutions.
- Ability to continuously learning new technologies.
- Solid knowledge of Windows 11, Windows Server, mobile devices, and printers.
- Timely response to requests, strong communication skills with keen attention to detail, memory of patterns, and interest in problem-solving.
- Detail-oriented, thorough with excellent organizational skills.
- Ability to work, prioritize and make decisions independently in a fast-paced environment.
- Security+, Network+, Microsoft, or other IT industry-standard certifications are a plus.
- Knowledge of IT systems, hardware and applications (Windows Servers, VMWare, and Networking Switches) are a plus
Pay:
• $23-$30 per hour
For more information about our Firm, explore our website at CTBK.com.
For more information about our Firm, explore our website at CTBK.com.
CTBK is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. CTBK makes hiring decisions based solely on qualifications, merit, and business needs at the time.