Client Service Representative

Receptionist (CCA, CSR) San Mateo, CA

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Description

Client Service Representative (CSR)
đź“Ť San Mateo, CA
🏥 Crystal Springs Pet Hospital
💲 $25–$30/hour (based on experience)
 
About Us
Crystal Springs Pet Hospital is a full-service small animal practice in San Mateo, CA, providing high-quality medical, surgical, dental, and preventive care. We’re a collaborative, client-centered team committed to compassionate care, low-stress handling, and creating a positive experience for pets and their people.
 
What You’ll Do
  • Be the first and last impression—greet clients with warmth and professionalism
  • Manage phone, online, and in-person communication
  • Schedule appointments and keep the daily flow running smoothly
  • Coordinate communication between clients, DVMs, and technical staff
  • Maintain accurate records and communicate with outside clinics/labs
  • Review invoices, process payments, and support prescription fulfillment
  • Keep client-facing areas clean, organized, and welcoming
  • Educate clients on services, products, and pharmacy options
 
About the Team & Hospital
  • Collaborative, team-oriented environment with a focus on communication and support
  • Dedicated to high-quality medicine and exceptional client service
  • Committed to efficiency, teamwork, and a positive culture
  • Focus on patient comfort and low-stress handling
 
What We Offer
  • Medical, dental, and vision insurance
  • 401(k) with company match
  • Paid time off + paid holidays
  • CE allowance & growth opportunities
  • Employee pet discounts
  • Flexible scheduling
  • Full-time hours (30–40/week)

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