Crown World Careers

Description

Essential Functions:

• Develops, supports, and conducts training for call center and sales employees.
• Focuses on operational improvement of speed and quality through problem-solving methods, training, and providing technical support.
• Provides relevant feedback and recommendations to management regarding any problems and/or concerns in a timely manner.
• Identifies opportunities for continuous process improvement of work flow by studying work processes and methods.
• Provides relevant feedback and recommendations to management and updates SOPs accordingly.
• Collaborates with management on communication and training of production standards and policies to ensure compliance standards are being met.
• Develops and creates curriculum and trainings for Technical Advisors and Account Managers to improve customer experience; analyzes and measures implemented department trainings.
• Mentors and coaches Technical Advisors and Account Managers to develop a career path for employees to continuously reach new successes.
• Analyzes and measures implemented department trainings.
• Collaborates with key company stakeholders to ensure training curriculum aligns with production standards and protocols.
• Assists in measuring training curriculum effectiveness against department key performance indicators (KPIs).
• Assists in implementing policies and procedures.
• Assists in establishing project metrics.
• Assists in various department projects and programs.
• Creates training presentations.
• Assists with analyzing project data; produces progress reports.
• Serves as a liason for trainees and hiring managers.
• Instructs trainees on introductory subjects including but not limited to dental terminology and anatomy.
• Creates trainee profile. Records and files trainee performance documentation.
• Oversees the transition of trainees in training to their designated position.
• Communicates any issues or concerns regarding trainees observed in training to hiring manager.
• Collects testimonials, before and after photos, and builds relationships with accounts.
• Discovers suitable key opinion leaders to work and build a long-term partnership.
• Schedules appointments and meetings with marketing and key opinion leaders to review and implement strategies, testimonials, and training/marketing content.
• Provides community education and trainings to key opinion leaders, marketing, and customer experience through private scheduled meetings and trade shows.
• Performs other related duties and projects as business needs require at direction of management.

Education and Experience:

• Minimum of four (4) years of previous dental experience.
• Minimum of four (4) years of customer service experience.
• Previous experience presenting and training a group required

Crown World embraces innovative digital processes and specialize in the production of esthetic, all-ceramic restorations such as BruxZir® Solid Zirconia crowns & bridges.

This is a unique opportunity to get in on the ground floor of a company whose passion is its' employees. In addition to a supportive work environment and friendly corporate culture, Crown World offers full benefits (medical, dental, vision, 401K, paid time off, and holidays).

Note to Current employees: Please apply through Employee Transfer Application to complete the transfer request form.