People Services Coordinator

Human Resources Bucharest, Romania

About CrowdStrike:

CrowdStrike started with a mission to revolutionize the entire approach companies take to security. CrowdStrike has disrupted the multi-billion dollar endpoint security market with innovative technology, services delivery, and intelligence gathering.  Our groundbreaking technology ensures that organizations can not only defend themselves but also do so in an efficient and future-proof manner. Today, the company continues to drive major innovations around AI/machine learning, behavioral-based prevention and detection, stay ahead of adversaries.   We are one of the World's Most 50 Innovative Companies according to MIT, and one of Forbes Most Promising Companies.  

We have received a number of exciting awards including:

  • June 2018:  Closed over $200 million, led by General Atlantic, Accel and IVP, with participation from March Capitaland CapitalG (Google), achieving a valuation of more than $3 billion.
  •  April 2018:  CrowdStrike Wins SC Award for Best Security Company Second Year in a Row.
  • October 2017: 100 Best Medium Workplaces for 2017 by Fortune magazine.

CrowdStrike Romania is looking to expand with a People Services Coordinator. You will serve as first line support of service delivery for Human Resources enquiries for CrowdStrike.

Position Responsibilities:

  • Provides case management and timely resolution for first-level inquiries via multiple communication channels (phone, e-mail) from key stakeholders and colleagues responding with accurate information, problem identification, and resolution in accordance with local regulations and organization policies and procedures
  • Identifies and prioritizes non-routine employee enquiries/transactions and proactively serves as an employee advocate by escalating to the individual on the employee’s behalf
  • References and encourages the use of employee self-service tools found on the company intranet to educate employees on available resources where applicable
  • Monitors and analyzes the People Services helpdesk for trending inquiries in an effort to identify opportunities for improvement to mitigate high ticket volumes
  • Serves as the subject matter expert for HR processes and procedures by accurately advising employees and managers on the appropriate actions needed to proceed
  • Supports the Talent function by coordinating pre-employment screening/background checks upon offer acceptance, and partners with Corporate Security where applicable; ensures timely communication of the activity to internal team members and candidate
  • Assists in benefits administration by partnering with local brokers where applicable
  • Works closely with third party stakeholders where required to provide information in accordance with local employment legislation
  • Ensures the accuracy of new hire and employee data by auditing the input of employee life-cycle transactions within the HRMS; updates the HRMS with appropriate data as applicable
  • Manages local employee files and working with employees to ensure these are compliant
  • Facilitates and coordinates the company’s Day 1 employee onboarding program for Romania employees

 Experience, Skills and Requirements:

  • Superb attention to detail required as well as excellent verbal and written skills
  • Good English skills and any foreign language is a plus
  • Good interpersonal and team working skills; able to deal positively and productively with complaints, conflicts and requests for service
  • Good analytical skills; able to accurately compile statistical data and to detect inconsistencies in data
  • Ability to work in a fast-paced, high-pressure environment
  • Self-starter; able to adapt to changing priorities and work on multiple projects
  • Unimpeachable judgment and discretion in handling confidential information
  • Minimum 3 years’ experience in HR in a fast-paced environment

Benefits of Working at CrowdStrike:

  • Market leader in compensation + stock options
  • Competitive vacation policy
  • Paid paternity and maternity leave, including adoption
  • Flexible work hours and remote friendly environment
  • Wellness programs
  • Peer recognition
  • Inclusive culture focused on people, customers and innovation
  • Regular team activities, including happy hours, community service events 

CrowdStrike believes that diversity and inclusion among our organization is essential to our success as a global company, and we seek to attract, retain and empower the industries best and brightest from a diverse talent pool. 

CrowdStrike is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.