Engagement Host ( Full Time ) @ Phoenix

Customer Service Phoenix, Arizona Tolleson, Arizona Tempe, Arizona


Job Responsibilities
The Host - Engagement role is at the forefront of providing an exceptional member service experience. As an important member of our clinic and engagement teams, the Host - Engagement role assists members with checking in and demonstrates an in-depth knowledge of self-insured employer health insurance, including copays, co-insurance, and related benefits. The Host role facilitates the member’s experience throughout our health center. This role will support and assist with facilitating on-site meetings to increase engagement.

Welcomes each member and handles all member interactions with the highest level of hospitality and professionalism.
Demonstrates a commitment to quality, delivering uncompromised service and outcomes.
Accommodates special requests for member support whenever possible and helps to promptly resolve member questions.
Assists with assigned projects and special provider or patient requests.
Assists with the member check-in process, including a basic understanding of benefit eligibility files, check-in technology and overall clinic workflows within the context of care delivery.
Processes transactions required to begin or complete the visit.
Coordinates staffing for weekly on-site engagement events
Engages members during on-site visits by providing information and setting up appointments
Gathers supplies for on-site events
Demonstrates an in-depth knowledge of employer-sponsored health insurance, including copays, co-insurance, and related benefit specific requirements, in order to support members.
Engages with members by answering calls, scheduling appointments, responding to emails, and following up with member needs.
Collaborates with providers and staff members to deliver an exceptional seamless patient-centered care experience.
Participates in planning meetings for on-site events
Performs other duties as assigned
Required Qualifications
Bachelor’s degree or equivalent experience
1 year of experience in customer service position

Preferred Qualifications
Excellent computer skills and familiarity with Apple products (Mac, iPad, iPhone), ChromeOS, or client-branded Windows products such as Microsoft or HP.
Excellent interpersonal skills and the ability to work effectively in a highly collaborative care team environment
Proven organizational skills
High level of ownership, accountability and initiative
Experience with multitasking, issue resolution, and conflict management
Experience in a health care service delivery environment
BLS (Basic Life Support) certification

Crossover Health is committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability. If you need assistance or an accommodation due to a disability, you may email us at [email protected]

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.