Marketing Assistant (On-Site)

Branch Columbus, Ohio


CrossCountry Mortgage (CCM) is one of the nation’s top 3 retail mortgage lenders with more than 7,000 employees operating nearly 600 branches across all 50 states. We have been recognized nine times on the Inc. 5000 list of America’s fastest-growing private businesses and have received countless awards for our standout culture. Through our dedication to getting it done, we make every mortgage feel like a win.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:

Now hiring entry level candidates seeking full-time employment! Join the CrossCountry team of over 6,000 employees by launching a career at our newest office in Columbus as a Marketing Analyst. In this role, you will interact with customers to understand their unique needs and how our products can help them solve financial hardships. CrossCountry Mortgage offers a rewarding training program for those seeking an entry-level business role with room for professional growth.

During the 3-month training program, trainees will be paid an hourly wage while learning about our industry and how clients interact with our social media pages. As a Marketing Analyst, you will be a brand representative for CrossCountry and will be responsible for contacting those seeking information to determine their best loan options.

You will work closely with Senior Loan Advisors and VPs of Mortgage Banking to gain insight into opportunities for advancement. CrossCountry Mortgage pays for pre-licensing education and provides study material for Marketing Analysts to quickly advance into the Loan Advisor role, where typical income ranges from $50,000 - $100,000

We have created a fun and rewarding working environment that will ultimately lead to opportunities for advancement.

Job Responsibilities:

  • Taking inbound calls via corporate phone system.
  • Working hands-on with Columbus and Honolulu, HI lending teams.
  • Gaining knowledge of the mortgage industry and understanding successful conversion techniques.
  • Assisting originators in obtaining leads by coordinating communication and transferring identified customers via corporate phone system.
  • Creating individualized customer service experiences for potential prospects.
  • Classifying and distinguishing each lead contacted.
  • Effectively managing and directing incoming marketing phone calls.

Qualifications and Skills:

  • Bachelor’s degree in business administration or related field, preferred.
  • Excellent communication skills.
  • Proficient in Microsoft Outlook and Excel.
  • Ability to operate basic computer equipment.
  • Ability to successfully apply training to live interactions with clients.
  • Consistently meet deadlines under pressure.
  • Excellent attention to detail, multitasking, time management, and follow-up skills.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success!

California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California consumers.

CrossCountry Mortgage, LLC. (NMLS3029) is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to race, religion, creed, color, orientation, gender, age, national origin, veteran status, disability status, marital status, sexual orientation, gender identity, or gender expression, or any other protected status in accordance with all applicable federal, state and local laws. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion. Employment is contingent upon successful completion of a background investigation. CrossCountry Mortgage, LLC. is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit