CRISTA Ministries Careers

CRISTA Ministries (“CRISTA”) is a Christian church community that exists to exercise and express its Christian beliefs. At the core of our Christian church community is the belief that as Christians, we are part of the priesthood of all believers, set forth in I Peter 2. We believe this priesthood calling rests upon all Christians and is a foundational, spiritual practice of our CRISTA community. This priesthood calling evokes within us the response to view our work as our ministry. We believe that all representatives of our community are ministers of the gospel and play equally important roles in exercising, expressing and teaching our beliefs (I Corinthians 12: 17-23).

CRISTA exists to make known the love of Jesus Christ through demonstrated works of service and ministry. We use every method available so that the people of the world may hear the Gospel, accept Christ as their Savior, and grow in their faith. We are a united family of Biblical Ministries inspired by a shared vision to serve and impact the young through the elderly, all cultures and backgrounds, in our own backyard and around the world through excellence in our service and operations. By leading a healthy and sustainable organization, CRISTA empowers its ministries to serve the needs of the world and share the Gospel, making disciples. Our commitment is to glorify, honor and obey the Lord in all we do through a workforce of ministers: our staff and volunteers who are called, committed, and faithful Christians.

CRISTA leads five distinct ministries in alignment with our calling to draw people into a transforming relationship with Christ. From World Concern’s relief and development efforts around the globe; from CRISTA Media’s stations that broadcast uplifting messages and music through your radio dials to the fireside songs that bring joy to campers year-round at CRISTA Camps; from the young minds equipped with knowledge at King’s Schools to the seniors receiving exceptional care at CRISTA Senior Living. Whether traversing the globe or right in our backyard, the CRISTA family of ministries is empowered to meet the needs of those we serve with the Gospel of Jesus Christ. 

CRISTA MINISTRIES MISSION AND VISION STATEMENTS

• Mission Statement: To fearlessly declare the Gospel, with Biblical truth and love, leading generations to follow Jesus.
• Vision Statement: Until All Know Jesus.

CRISTA MINISTRIES CORE VALUES

• Christ-Centered: Approaches work by faith and prayer.  Engages in faith disciplines that reflect spiritual growth and commitment.  Leadership demonstrates Fruits of the Spirit in decision making, words and actions.  Provides opportunity for employees to grow spiritually and integrate their faith at work.  Leads with humility and grace.
• Servanthood: Serves our world by meeting needs practically and spiritually.  Seeks employee input with problems that affect them and implements their suggestions whenever possible.  Cares for employees.
• Uncompromising Integrity: Honest, transparent, and trustworthy.  Creates environment of ethical behavior and transparency.  Builds high level of trust with employees.  Models humility, fairness and integrity.
• Holy Stewardship: Honors and maximizes the potential of the resources, assets, and people God has entrusted to us.  Develops effective strategies to help employees accomplish goals and objectives.  Ensures great stewardship in all areas of responsibility.  Accomplishes annual goals and objectives.
• Excellence: We serve with excellence, knowing we represent God in our work, words, and actions.
• Unified Team: Models One CRISTA and united in the vision to transform lives with the Gospel of Jesus Christ.  Leads with organizational values.  Creates high level of engagement by connecting employees to the mission and vision.  Works together effectively as a team with other ministries and within CRISTA.  Follows through on promises and commitments.

SENIOR LIVING MISSION & VISION STATEMENTS

• Mission Statement: To spread the gospel through service to seniors — cultivating safe and thriving communities where our residents experience grace, encounter Christ’s love and discover renewed purpose.
• Vision Statement: To transform the lives of those we serve by meeting their physical, emotional and spiritual needs with innovative and personalized solutions, working with mission-driven partners and empowered by a heart of service and the gospel of Jesus Christ.

POSITION SUMMARY

The Senior Living Operations Director will leverage their senior level leadership and industry expertise to increase the knowledge, experience and overall effectiveness of Senior Living’s leaders and operations.  Provide overall leadership, mentoring, financial management, training, and programing support to Senior Living Executive Directors and staff at the residential living areas of Cristwood Park, Cristwood Garden, Crista Shores, and The Courtyard. Work with leaders to develop and implement business best-practices and strategies that improve operations and align leaders and operating units with CRISTA Ministries mission and vision statements and the annual operating plans (AOP’s). Ensure that Senior Living’s services and programs meet the needs of current and future residents and staff.  Collaborate with Senior Living managers to build self-sustained systems that provide a high level of customer service and satisfaction with resident life, food service, environmental services and transportation to align with Senior Living’s mission and vision.   Manage the CSL Transportation team to increase efficiency, training and customer service.

ESSENTIAL FUNCTIONS

(General overview and may not include all details of responsibilities)

DUTIES:

Staff Performance, Leadership & Culture:

•          Partner with Executive Directors and provide training that drives improved outcomes.

•          Build strong relationships with the Executive Directors and staff and mentor leaders to elevate standards, performance and professional growth.

•          Support Executive Directors in ensuring efficient staffing that reduces unnecessary overtime.

•          Use Senior Living operating metrics to create more efficiencies for all CRISTA Senior Living communities. 

•          Ensure consistency across all three communities in menus, uniforms, venues and operational standards.

•          Recommend and implement organizational changes to improve efficiency, quality of service, and culture.

•          Identify relationships with key strategic partners to fulfill Senior Living’s mission.

•          Provide coaching and mentorship that encourages direct reports to excel and live out their God-given potential.

•          Model work environments that foster respect, dignity, transparency and open communication between management and staff.

•          Foster employees’ professional, personal and spiritual development by conducting one-on-one conversations, establishing growth goals and coordinating mentorship with the Executive Directors and Leadership team.

•          Demonstrate organizational values through action, inspiring engagement and ensuring employees understand how their contributions support CRISTA’s mission and vision. 

•          Work together effectively as a team with other ministries (One CRISTA) within CRISTA. 

•          Attend Senior Living and CRISTA leadership meetings as assigned.

•          Ensure all departments operate at a standard of operational excellence by:

• Offering Life Enrichment programs that are engaging, relevant, and meaningful.
• Updating menus monthly or at a minimum, quarterly, and deliver a high-quality dining experience through plating and table-side service.
• Providing consistent training and oversight to CRISTA Operating Standards .
• Confirming EVS consistently performs duties to established standards.
• Ensuring reception staff are well trained and equipped to serve residents and visitors.

Operational Management:

•          Develop and implement best practices and operational strategies to provide recommendations for performance in underperforming areas.

•          Create tools and processes (i.e.: admission orders, shift checklists, staffing efficiency plans) to ensure expectations, regulatory requirements and labor cost goals are consistently met.  

•          Actively participate within each community, staff, and residents.

•          Provide occasional Senior Living Manager Community and Department coverage as needed.

•          Complete special projects as needed or assigned by the VP of Senior Living.

•          Partner with the VP and Executive Directors to develop and implement plans to get the communities to operational excellence and world-class performance for God’s Glory.

Transportation:

• Oversee Senior Living transportation department at Shoreline campus.
• Partner with the Transportation Manager to improve service quality and efficiency through effective scheduling, staffing and overtime management.
• Perform regular audits of operations to ensure maintenance of vehicles and overall compliance.

Financial Management: 

•          Collaborate with the Finance Team to assist Senior Living leaders to develop, manage, and execute the annual budget for the ministry.

•          Under the direction of the Vice President & Finance Team, partner with Senior Living Managers to provide training,  implement processes and strengthen financial outcomes by addressing budget underperformance and overages.

•          Follow approved intake processes identified for financial qualifications for AL and Independent Living (IL) placement.

•          Provide financial management training for the CSL community leadership team. 

Other Duties and Responsibilities:

• Work collaboratively with supervisor, coworkers, and residents.
• Attend all required meetings.
• Perform other related duties as assigned.

Conduct that reflects well on CRISTA Ministries and aligns with its mission, vision, Statement of Faith and Christian Community Representative Commitment (CCC).

SUPERVISORY RESPONSIBILITIES:

• Senior Living Compliance Nurse
• Senior Living Shoreline Transportation Manager

ESSENTIAL QUALIFICATIONS

CHRIST CENTERED

• Belief that Jesus Christ is Lord and Savior
• Is a committed Christian who is dedicated to continued spiritual growth and development as evidenced through a growing personal walk with God (e.g. daily spiritual rhythms of prayer, fellowship, Bible study, etc).
• Prayerfully seeks God’s will in their own lives and in their ministry at CRISTA.
• Engages our ministry including staff and colleagues through prayer, participation in spiritual practices, leading devotionals and other spiritual practices.
• Affirms, aligns with and supports CRISTA’s Statement of Faith and Christian Community Representative Statement (CCC).
• Conducts themselves in a manner which reflects well on CRISTA Ministries and aligns with its mission, vision, Statement of Faith and Christian Community Representative Commitment (CCC).
• Demonstrates the values of a CRISTA leader.

EDUCATION

Bachelor’s degree in hospitality management, Business or Marketing from an accredited college or university recognized by the United States Department of Education or equivalent.  Relevant work experience may be substituted for education on a year-for-year basis.

EXPERIENCE

5+ years senior operations management experience in a Senior Living Community.

SOFTWARE / EQUIPMENT KNOWLEDGE

• Should be proficient in Microsoft office suite, especially Outlook and Word
• Experience using Publisher or other publication applications.

OTHER CONSIDERATIONS

• A demonstrated interest and empathy for seniors, particularly in the healthcare setting.
• Subject to call-back during emergency or special situations.
• A deep understanding of business-to-business relationships.
• Work closely and proficiently with appropriate team members. 
• Exceptional customer service skills.
• Highly motivated and able to work in a fast-paced environment.
• Able to work flexible hours.

PREFERRED QUALIFICATIONS

EDUCATION

Bachelor’s degree in hospitality management, Business or Marketing from an accredited college or university recognized by the United States Department of Education or equivalent. 

EXPERIENCE

• 5+ years as a licensed administrator in a Senior Living Community.

LICENSURE / CERTIFICATION

• Administrator License

SOFTWARE / EQUIPMENT KNOWLEDGE

Point Click Care, Microsoft Office Suite, Sherpa and/or Sales Force

STATEMENT OF NONDISCRIMINTATION

CRISTA is a Christian, religious organization that lives out its faith-based mission through five ministries: CRISTA Camps, CRISTA Media, CRISTA Senior Living, King’s Schools, and World Concern.  As permitted by Title VII of the Civil Rights Act of 1964, CRISTA reserves the right to prefer employees of a particular religion and to require its employees to hold certain religious beliefs, engage in certain religious observances, and engage in or refrain from engaging in certain behavior, based on CRISTA’s religious beliefs. CRISTA’s employees must agree with and support without reservation CRISTA’s Statement of Faith and must conduct themselves in accordance with the religious beliefs and practices that flow from that Statement of Faith and CRISTA’s Christian Community Policy.

Among those employees and employment applicants who agree with and support without reservation and abide by the Statement of Faith and CRISTA’s Christian Community Policy, CRISTA does not unlawfully discriminate on the basis of race, color, national origin, age, sex, disability, genetic information, or any other protected characteristic. Based on its religious beliefs, CRISTA values and respects the dignity of all persons and appreciates the diversity of God’s creation.