Executive Director of Cristwood Park

Operations Shoreline, WA

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Description

Position at CRISTA Senior Living

Location: Shoreline, WA
Employment Status: Full Time
Compensation: $100,000 to $130,000 per year, DOE
Benefit Highlights: Health Insurance, Retirement Plans w/CRISTA match, Family Care, Paid Holidays, PTO, Tuition Discount at King’s Schools.
 
COMPANY OVERVIEW
CRISTA Ministries (“CRISTA”) is a Christian church community that exists to exercise and express its Christian beliefs. At the core of our Christian church community is the belief that as Christians, we are part of the priesthood of all believers, set forth in I Peter 2. We believe this priesthood calling rests upon all Christians and is a foundational, spiritual practice of our CRISTA community. This priesthood calling evokes within us the response to view our work as our ministry. We believe that all representatives of our community are ministers of the gospel and play equally important roles in exercising, expressing and teaching our beliefs (I Corinthians 12: 17-23).
 
CRISTA exists to make known the love of Jesus Christ through demonstrated works of service and ministry. We use every method available so that the people of the world may hear the Gospel, accept Christ as their Savior, and grow in their faith. We are a united family of Biblical Ministries inspired by a shared vision to serve and impact the young through the elderly, all cultures and backgrounds, in our own backyard and around the world through excellence in our service and operations. By leading a healthy and sustainable organization, CRISTA empowers its ministries to serve the needs of the world and share the Gospel, making disciples. Our commitment is to glorify, honor and obey the Lord in all we do through a workforce of ministers: our staff and volunteers who are called, committed, and faithful Christians.
 
CRISTA leads five distinct ministries in alignment with our calling to draw people into a transforming relationship with Christ. From World Concern’s relief and development efforts around the globe; from CRISTA Media’s stations that broadcast uplifting messages and music through your radio dials to the fireside songs that bring joy to campers year-round at CRISTA Camps; from the young minds equipped with knowledge at King’s Schools to the seniors receiving exceptional care at CRISTA Senior Living. Whether traversing the globe or right in our backyard, the CRISTA family of ministries is empowered to meet the needs of those we serve with the Gospel of Jesus Christ.
 
CRISTA MINISTRIES MISSION AND VISION STATEMENTS 
  • Mission Statement: To fearlessly declare the Gospel, with Biblical truth and love, leading generations to follow Jesus.
  • Vision Statement: Until All Know Jesus.
CRISTA MINISTRIES CORE VALUES
  • Christ-Centered: We approach our work by faith, prayerfully believing God will do the miraculous.
  • Servanthood: We serve our world by meeting needs practically and spiritually.
  • Uncompromising Integrity: We are honest, transparent, and trustworthy – reflecting Jesus in all we do.
  • Holy Stewardship: We honor and maximize the potential of the resources, assets, and people God has entrusted to us.
  • Excellence: We serve with excellence knowing that we represent God in our work, words, and actions.
  • Unified Team: We are One CRISTA, united in the vision to transform lives with the Gospel of Jesus Christ.
SENIOR LIVING PURPOSE STATEMENT
Declaring the love of Jesus into the next season of life.
 
POSITION SUMMARY
The Executive Director of Cristwood Park is responsible for the day-to-day operations of a 197-unit independent living community located on the Shoreline campus. Manage a cross-functional team that is comprised of: Culinary, Resident Services, Business Office, Life Enrichment and Health & Wellness, ensuring smooth, resident-focused operations. Develop strong relationships with residents by regularly attending committee meetings and being responsive to residents’ concerns and feedback. Promote a clean, safe, and visually appealing environment by conducting regular inspections and addressing maintenance needs. Develop and manage annual budget, approve vendor invoices and contribute to marketing strategies. Play a key role in hiring, training, guiding, and evaluating team members, cultivating a culture of respect, accountability, and outstanding service.
 
ESSENTIAL FUNCTIONS 
(General overview and may include all details of responsibilities
1. Resident Management: 
  • Oversee residents while attending to their needs, requests, and concerns.  
  • Participate in resident committees and community groups while promoting resident satisfaction and retention by addressing complaints, questions, and service requests in a timely and professional manner. 
  • Take appropriate action to resolve and address resident issues.  
  • Oversee landlord-tenant relationship by reviewing and approving prospective resident applications, lease renewals and annual rate changes.   
  • Ensure compliance with lease terms by providing proper notice, initiating evictions when necessary, and administering late fees and other charges as permitted by the lease agreement. 
  • Provide administrative support to other areas of Senior Living as needed. 
2. Operational Management: 
  • Conduct regular inspections and take appropriate actions to ensure that the physical aspects of CWP, grounds, buildings, and amenities specific to the Cristwood Park residency agreements meet established standards for safety, cleanliness, and general appearance and appeal. 
  • Ensure CWP’s maintenance team members comply with the Company’s standards with respect to responding and completing resident service requests. 
  • Respond to urgent/emergent situations as needed and refer resident issues to appropriate departments for resolution. 
3. Budgets and Targeted Revenues:  
  • Provide input into the development of budget(s) for CWP by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns. 
  • Gather, analyze, and interpret feedback and current market and economic trends that may impact CWP and work directly with the Sales and Marketing team to support short- and long-range marketing and leasing strategies to achieve CWP’s occupancy and revenue goals. 
  • Approve invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased and manage communication between the vendor/contractor, accounting, as needed. 
4. Management and Leadership:  
  • Provide direct leadership and mentorship to each department manager.  
  • Interview, hire, onboard and train employees.  
  • Oversee staff performance in accordance with Company policies, values, and business practices. 
  • Ensure performance is evaluated on a consistent basis for all staff. 
  • Establish a work environment that fosters respect and positive communication between management and all staff.    
  • Ensure that 24-hour security and emergency response is provided without interruption in accordance with Cristwood Park residency agreements. 
5. Cristwood Park Quality and Compliance Management: 
  • Participate in compliance adherence within CRISTA Senior Living, between CRISTA Senior Living and CRISTA Corporate.  
  • Ensure that Senior Living has appropriate involvement and representation in the CRISTA M68 Ethics compliance program as well as corporate safety and emergency preparedness committees,  
  • Oversee that Senior Living is following the convergent ethics and compliance management program, and other compliance efforts as assigned. 
Conduct that reflects well on CRISTA Ministries and aligns with its mission, vision, Statement of Faith and Christian Community Representative Commitment (CCC).
 
SUPERVISORY RESPOBISIBILITES
  • Supervise CWP Business Office Manager, CWP Executive Chef, CWP Resident Services Manager, Life Enrichment Manager, Independent Living Heath & Wellness Nurse, Fitness and Wellness Manager (for upper and lower campus). 
  • Monitor and coach direct reports on budget and staff management in compliance with regulatory requirements and set accountability to meet outcomes.   
ESSENTIAL QUALIFICATIONS
CHRIST CENTERED
  • Belief that Jesus Christ is Lord and Savior.
  • Is a committed Christian who is dedicated to continued spiritual growth and development as evidenced through a growing personal walk with God (e.g. daily spiritual rhythms of prayer, fellowship, Bible study, etc.).
  • Prayerfully seeks God’s will in their own lives and in their ministry at CRISTA.
  • Engages our ministry including staff and colleagues through prayer, participation in spiritual practices, leading devotionals and other spiritual practices.
  • Affirms, aligns with and supports CRISTA’s Statement of Faith and Christian Community Representative Statement (CCC).
  • Conducts themselves in a manner which reflects well on CRISTA Ministries and aligns with its mission, vision, Statement of Faith and Christian Community Representative Commitment (CCC).
  • Demonstrates the values of a CRISTA leader.
EDUCATION 
  • Bachelor’s degree in business or marketing from an accredited college or university recognized by the United States Department of Education or equivalent.  Relevant work experience may be substituted for education on a year-for-year basis.
EXPERIENCE 
  • Two years in a role related to senior living operations.  
  • Administrative and budget management skills in a leadership position.  
  • Developing programs and implementing improvements to meet diverse constituent needs.  
  • Three years’ experience in leadership through management of staff in multiple disciplines. 
SOFTWARE / EQUIPMENT KNOWLEDGE 
  • Microsoft Office
OTHER CONSIDERATIONS 
  • Able to make independent decisions when circumstances warrant such action and participate as a part of the CRISTA team.  
  • Ability to pass background checks relating to DSHS Secretary’s List of Crimes and Negative Actions. (WAC 388-113). 
  • Flexibility in dealing with different types of people – residents, family members, prospective residents, staff, visitors, etc.  
  • Empathy with ill, disabled, elderly, and emotionally upset and hostile people.  
  • Ministry involvement in local church and/or para-church organizations.  
  • Able to work collaboratively with supervisor, coworkers, staff, residents and vendors. 
PREFERRED QUALIFICATIONS 
EDUCATION 
  • Master’s degree in business or geriatric field from an accredited college or university recognized by the United States Department of Education or equivalent.
LICENSURE / CERTIFICATION 
  • Any certification related to aging services or long-term care.
OTHER CONSIDERATIONS 
  • Active membership in professional organizations.
STATEMENT OF NONDISCRIMINTATION
CRISTA is a Christian, religious organization that lives out its faith-based mission through five ministries: CRISTA Camps, CRISTA Media, CRISTA Senior Living, King’s Schools, and World Concern.  As permitted by Title VII of the Civil Rights Act of 1964, CRISTA reserves the right to prefer employees of a particular religion and to require its employees to hold certain religious beliefs, engage in certain religious observances, and engage in or refrain from engaging in certain behavior, based on CRISTA’s religious beliefs. CRISTA’s employees must agree with and support without reservation CRISTA’s Statement of Faith and must conduct themselves in accordance with the religious beliefs and practices that flow from that Statement of Faith and CRISTA’s Christian Community Policy.
 
Among those employees and employment applicants who agree with and support without reservation and abide by the Statement of Faith and CRISTA’s Christian Community Policy, CRISTA does not unlawfully discriminate on the basis of race, color, national origin, age, sex, disability, genetic information, or any other protected characteristic. Based on its religious beliefs, CRISTA values and respects the dignity of all persons and appreciates the diversity of God’s creation.

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