The Settlement Services Operations Manager is responsible for the support and implementation of the department’s day-to-day project and process management activities throughout the organization, with a primary focus on business and support function processes. This position will be part of the Settlement Services Team and has two direct reports. We are looking for a person who is well versed in project management and/or business process mapping. The scope of the Operations Manager will be to guide and facilitate projects throughout the organization. This person needs to be capable of training, facilitating, and organizing groups of interdisciplinary employees through operational projects, many of which are technology focused. This individual will work in alignment with the Leadership Team and will support the Functional Managers in the development and implementation of projects to create a sustained culture which delivers year over year improvements to quality, operational and financial performance.

Role and Responsibilities:

• Lead the implementation of operational programs and projects
• Evaluate the needs of current state vs. future state to assess and define where we currently are and define initiatives to help achieve the desired future states
• Build strong working relationships with the Managers and their direct reports, to implement the programs and capabilities that deliver the required outcomes
• Lead and coordinate capturing, defining, and implementing best practices that aligns with our strategic objectives
• Monitor and report on initiatives and their performance against the agreed KPIs and provide support to improve upon KPIs as required
• Provide regular reporting on progress and analysis of trends to KPIs and initiatives to the Leadership Team
• Identify innovative process methods to improve productivity, OTD, Quality, Lead Time, Waste Reduction, First Pass Yield, Utilization

Qualifications and Education Requirements:

• Bachelor’s degree required
• Knowledge of project management methods and tools
• Technical skillset with Microsoft Office (Excel, PowerPoint, and Word), as well as other cloud-based telephony and client/call data
• Experience with contact center operations telephony and workforce tools

Preferred Skills/Characteristics:

• Process Improvement experience
• Proven experience leading projects with no formal authority over the team involved
• Must possess strong organizational, problem-solving, data driven decision-making and time management skills with ability to manage multiple projects at the same time
• Knowledge of unsecured debt collections processes
• Financial literacy is important, especially regarding the consumer finance industry
• Experience with Salesforce case management and report development

Compensation:

• Total cash compensation (salary + bonus) of approximately $100,000 - $120,000 per year

Come Join Us!
We are a premier debt resolution company which provides a fresh financial start for individuals with overwhelming debt problems. We live our credo, Carpe Diem (“Seize the Day”) and we do this each and every day. Our company growth is a direct reflection of the passion and dedication of our various teams. If you are looking for a unique career opportunity in a dynamic, growing and positively charged, high performance culture -- we urge you to consider joining our family. We reward success and hard work!

We invite you to join us at https://jobs.jobvite.com/creditassociates

Benefits:

• Excellent benefits, including Medical, Dental, Vision and company paid Life Insurance
• Generous 401k plan with aggressive company match
• Convenient location near Legacy West
• Relaxed yet fast-paced work environment including business-casual dress code

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.